Director, RCMS US Operations

Director, RCMS US Operations

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS : Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

Summary of the Director, RCMS US Operations

The Director of RCMS US Operations is responsible for managing the day-to-day operations of the RCMS Relationship Management team. This role oversees client service delivery, ensures accurate and timely billing configurations, and leads a team that supports the full revenue cycle process for customers. The Director serves as the primary point of contact for escalating client issues and is accountable for ensuring that services are delivered in line with contract terms and customer expectations.

This position includes oversight of team performance, client onboarding, contract fulfillment, and process execution related to revenue cycle management. The Director works closely with internal departments to resolve issues and support operational goals, while also ensuring compliance with billing, payer, and regulatory requirements.

This position may be remote or based in a U.S. office location.

Responsibilities for the Director, RCMS US Operations

Team & Operations Management

• Manage and support a team of Relationship Managers, Configuration Analysts, and / or other customer onboarding staff
• Ensure staff meet performance expectations and service-level goals
• Oversee workload distribution, day-to-day operations, and coordination of tasks
• Conduct regular team meetings, performance reviews, and provide coaching and support

Client Engagement & Service Delivery

Billing Configuration & Revenue Cycle Oversight

Process Compliance & Risk Management

Collaboration & Communication

Qualifications of the Director, RCMS US Operations

Knowledge, Skills, and Abilities of the Director, RCMS US Operations

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.