Member Service Representative-Part Time
Customer Service
555 S. Executive Drive, BROOKFIELD, WI
2985-248
Part-Time
We are seeking a part-time Member Service Representative to join our call center. The Member Service Representative will serve our members and potential members by answering account and service-related questions over the phone.
Since member resolution and satisfaction is the primary goal, this position requires a great deal of tact and personal initiative.
This position will be either 20-24 hours or 25-29 hours per week and will include rotating Saturdays and the potential to work the occasional evening shift.
1.Answers members phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them.
2.Performs transactions for the members per telephone requests.
3.Educates members as to the use of available automated systems in order to reduce the number of calls and sets them up for these services.
4.Sets up and maintains files on various third party systems.
5.Cross-sells other credit union services to the members.
6.Performs other duties as assigned.
Required Experience
1.High school diploma or equivalent.
2.Candidates are required to have two years of prior customer service experience.
3.Experience with or ability to gain proficiency in all programs and systems used for this job.
4.Excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently.
5.Bilingual (English / Spanish speaking) candidates preferred.
EO / AA Employer; including veterans and individuals with disabilities.