Operations Coordinator-HC563602

Job Description

Job Description

JOB SUMMARY :

Under the direct supervision of Director of Operations, the Operations Coordinator for Scattered-Site Housing is responsible for ensuring the smooth daily functioning of operational and administrative processes that support housing services across multiple apartment locations. This role involves coordinating logistics related to leasing, maintenance, inspections, and supplies while ensuring compliance with internal policies and funder requirements. The operations Coordinator works closely with the Director of Operations, programming team, Facilities, Leasing, and external vendors to support client stability and housing retention.

ESSENTIAL JOB FUNCTIONS :

• Unit Coordination & Oversight :

Maintain up-to-date unit inventory, lease documentation, and occupancy records.

Ensure all unit-related documentation is accurately filed and maintained in both physical and electronic systems (i.e. Angus, etc.)

Serve as liaison with landlords, brokers, and vendors to support maintenance and logistics.

Compliance & Safety :

Support program staff in preparing for internal audits, site visits, and funder inspections.

Work collaboratively with Case Managers, Leasing, and Facilities staff to ensure housing conditions support client health and stability.

Act as liaison between ICL and property management or landlords.

Respond to urgent housing needs, including potential evictions, homelessness prevention, and emergency relocation.

Other responsibilities assigned by the Director of Operations.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES :

QUALIFICATIONS AND EXPERIENCE :

Education : Bachelor’s degree in Urban Planning, Psychology, Social Work, Public Administration, Operations Management, Healthcare Administration, or a related field is required.

Experience : Minimum of three years of experience in operations coordination, property management, social services, administrative support or related field. Proficiency in Microsoft Office Suite and advanced computer skills are required.