Account Manager II

Account Manager II

The company is Aflac Columbus. The location is Columbia, SC, US, 29217. The division is Group Voluntary Benefits.

Salary range : $70,000 - $100,000.

Work designation : Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in the Northeast Distribution Area, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac offices located in the Northeast Distribution Area, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac? Acting with integrity, communicating effectively, pursuing self-development, serving customers, supporting change, supporting organizational goals, working with diverse populations.

What does it take to be successful in this role? Experience with project / timeline management with the ability to manage multiple projects at once. Knowledgeable in processes related to acquisition, implementation, service and billing of accounts. Strong project management, leadership, problem solving and practice development skills. Strong personal computer skills with experience in Windows-based software. Excellent negotiation, presentation, public speaking, written & verbal communication skills.

Education & Experience Required : Bachelor's Degree in a related field. 3-5 years of job-related experience. Or an equivalent combination of education and experience.

Education & Experience Preferred : Two years Client Manager, Account Executive or equivalent experience. Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments. Two years insurance, healthcare, and / or financial industry experience (internal and / or external).

Travel : Less than or equal to 10%.

Principal Duties & Responsibilities :

• Builds, enhances, and maintains effective relationships with client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability.
• Manages and monitors the account health of assigned block of business (identifying risks, barriers, overall service standards, etc.)
• Develops and maintains written records and materials regarding administrative support of the account; ensures smooth post-sale service activities.
• Develops a working relationship with broker, distribution and clients to include regular personal touch points and frequent telephone contacts to monitor all areas of service.
• Acts as a subject matter expert to internal stakeholders by consulting on strategies to optimize client satisfaction & retention.
• Performs root cause analysis to correct a situation and prevent reoccurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of account satisfaction.
• Analyzes and completes reports as needed related to account activity and reviews proactive account audits to identify trends and document process improvements.
• Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion.
• Stays abreast of industry best practices through competitive intelligence, and industry periodicals; drives the overall customer experience for accounts serviced.
• Proactively identifies new service requirements in response to account administration issues; maintains contact with accounts to ensure quality service, facilitating surveys if needed; provides insight to help shape the account's service needs as they evolve.
• Travels to accounts as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 10%).
• Performs other duties as required.

Total Rewards : The salary range for this job is $70,000 - $100,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to : education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.