Solution Architect - Viator API Implementation

Solution Architect – Viator API Implementation

Viator, a Tripadvisor company, is a leading global tours and activities platform that connects millions of travelers with incredible experiences worldwide. Our APIs enable OTAs, travel e‑commerce platforms, and other B2C partners to seamlessly integrate travel e‑commerce capabilities into their platforms, empowering them to deliver exceptional customer experiences and drive growth.

We are seeking a Solution Architect to join our team and play a pivotal role in enabling our partners to leverage Viator’s APIs effectively. The Solution Architect collaborates closely with partners, internal stakeholders, and technical teams to help partners design, implement, and optimize end‑to‑end solutions that harness the full potential of Viator’s API offerings. This role goes beyond technical onboarding, focusing on strategic consultation, commercial success, and technical guidance to ensure partners achieve their business goals efficiently and innovatively.

Responsibilities

Partner Enablement & Solution Design :

Collaborate with B2C platforms, OTAs, and travel e‑commerce and content partners to understand their business objectives and technical requirements.

Design end‑to‑end solutions leveraging Viator’s APIs to address partner needs, optimizing performance and commercial success.

Provide expert guidance on API capabilities, commercial best practices, and conversion‑driving strategies.

Support partners in designing an implementation roadmap pre‑ and post‑development, prioritizing growth for the business.

Work closely with Viator’s product, engineering, and business development teams to advocate for partner needs and feedback, driving continuous improvement of Viator’s API offerings.

Technical Leadership

Serve as the technical point of contact for partners during the API integration process.

Conduct API demonstrations for partner teams.

Identify and address technical challenges, providing solutions to support integrations.

Assist partners in optimizing the performance of Viator’s APIs for scalability and user experience.

Contribute to the development and maintenance of technical documentation, use‑case libraries, and integration guides.

Candidate Qualities

Partner‑oriented : Focused on impactful solutions.

Detail‑oriented : Tracks metrics and identifies development gaps.

Process‑driven : Optimizes and scales processes.

Collaborative : Works effectively with diverse teams.

Influential : Uses data to drive decisions and influence partners.

Forward‑thinking : Anticipates needs and plans for success.

Qualifications

5+ years of experience in solution architecture, technical consulting, product management or a similar role, preferably in the travel or e‑commerce industry.

Strong understanding of APIs, RESTful services, and integration methodologies.

Hands‑on experience with programming languages (e.g., Python, JavaScript, or similar) and API tools (e.g., Postman, Swagger).

Familiarity with e‑commerce platforms, travel technologies, and B2C integrations is a plus.

Proven ability to analyze complex business and technical requirements to design scalable solutions.

Perks of Working at Viator

Competitive compensation packages (base salary, annual bonus, and equity), thoughtfully benchmarked against industry data.

Remote‑friendly approach with flexibility and optional on‑site participation.

Flexible schedule and an emphasis on work‑life balance.

Donation matching and annual contribution to charitable causes.

Tuition assistance for qualified programs.

Lifestyle benefit for personal enrichment (travel, wellness, etc.).

Travel perks, including discounts and more.

Employee assistance program for support in life’s challenges.

Comprehensive health benefits with competitive premiums.

Values

We aspire to lead and bring our talent, ambition, and knowledge to new heights.

We’re relentlessly curious, pushing beyond the usual and the known.

We’re better together, valuing collaboration and mutual respect.

We serve our customers always, listening, questioning, and striving for wow moments.

We strive for better, not perfection, fostering a safe environment to iterate and grow.

Our workplace embraces everyone, encouraging unique identities, abilities, and experiences to revolutionize travel together.

Salary

The salary range for this role is $75,000 – $80,000. This is the lowest to highest range we in good faith believe we would pay for this role at the time of posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

Accommodations

If you need a reasonable accommodation or support during the application or recruiting process due to a medical condition or disability, please reach out to your recruiter or email AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

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