Staff UX Researcher

Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry : a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.

We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

Staff UX Researcher

As Ironclad's first dedicated UX Researcher, you'll uncover the needs of legal and business teams navigating complex contract workflows—translating insights into strategic direction that influences product vision. You'll work with across the EPD organization to identify opportunities, test assumptions, and build evidence-based narratives that drive decisions. This role is a chance to establish how research operates at Ironclad while directly shaping product direction through user insights.

What you'll do

• Lead research initiatives across cross-functional teams, independently identifying critical assumptions and delivering insights that materially influence product vision and roadmap decisions.
• Partner with product, design, and engineering leaders to break down complex business challenges into clear research questions, guiding teams from opportunity identification to feature validation.
• Lead mixed-methods research including in-depth interviews, usability studies, and co-design workshops, applying qualitative and quantitative techniques to understand the why behind user behaviors in contract workflows.
• Conduct research across diverse product areas including foundational workflows and contract management, exploring how solutions, from foundational features to emerging AI technologies, to address real user problems.
• Orchestrate research activities across product teams, managing everything from research logistics to participant coordination, building collective understanding of user needs.
• Craft compelling narratives that synthesize insights from multiple sources, presenting findings to executive stakeholders and cross-functional partners to build consensus and result in action.
• Help shape research practice by establishing frameworks and processes that position research as a strategic partner, while evangelizing for user needs across the organization.
• Create systems for capturing and sharing research insights across Ironclad, ensuring learnings are accessible and actionable for product, design, engineering, and leadership.

What you'll bring

Preferred qualifications

Benefits at Ironclad :

Base Salary Range : $170,000 - $210,000

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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