Bilingual Patient Success Associate- Call Center (Part-Time English / Spanish)

Bilingual Patient Success Associate- Call Center (Part-Time English / Spanish)

Join Luna's Patient Success Team and help deliver exceptional care experiences to our patients. As a Bilingual (English / Spanish) Part-Time Patient Success Team Member, you'll support patients with scheduling, communication, and care coordinationensuring every interaction reflects Luna's commitment to compassionate, high-quality service.

This is an ideal opportunity for someone who is empathetic, organized, fluent in both English and Spanish, and looking for a remote, part-time role in a mission-driven healthcare organization.

Please note : Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.

AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV

AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

How You Will Have An Impact

• Provide bilingual patient support (English / Spanish) for scheduling, reschedules, and cancellations.
• Provide patient support for scheduling, reschedules, and cancellations.
• Process medical record requests accurately and efficiently.
• Manage care plan adjustments, including transfers or patient loss coordination.
• Navigate multiple systems to update records and communication preferences.
• Collaborate with therapists and internal teams to resolve patient escalations.
• Deliver clear, empathetic communication and excellent service.
• Use ticketing tools to escalate complex issues appropriately.
• Maintain compliance, accuracy, and detailed documentation in all interactions.

What Luna Can Offer You

What You Can Offer Luna

$17 - $17 an hour

Pay commensurate on experience and location