Customer Support Specialist

A Better Built World

At Miter, we're on a mission to help construction contractors build with confidence. If we're successful, we'll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.

For decades, construction and field services contractors have had to run their businesses on outdated software : clunky, on-premise systems created in the 1980s and 1990s.

That's where Miter comes in. We're using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O'Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.

This idea is resonating. Since we launched in 2022, we've grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we've raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we're just getting started.

Hybrid Strategy :

We believe the magic of Miter comes from working side by side. Our hybrid approach- three to four days a week in the office -gives us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.

About the Team & How We Work :

As a Customer Support Specialist, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

You'll be joining a tight-knit, high-trust Customer Support team that's obsessed with helping construction teams move faster, with fewer headaches. We're former builders, operators, and technologists who know that great support isn't just reactive - it's a strategic lever. You'll partner daily with our product, engineering, and sales teams to close feedback loops and elevate the voice of the customer.

Our Support team shows up with curiosity, urgency, and zero ego. We celebrate operational excellence and know that small process improvements can unlock big wins for our customers. While our work is fast-paced and high-impact, we make space for deep learning, good laughs, and the occasional mid-week coffee run.

What You'll Do :

• Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
• Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
• Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
• Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
• Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

What You'll Need :

Our Interview Process :

Our Benefits :

Equal Opportunity :

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.