Springhill Suites Minneapolis St Paul Airport - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Free scheduled shuttle services are available at this Eagan hotel to / from Minneapolis-Saint Paul International Airport. Spacious studios include cable TVs with HBO and free Wi-Fi. SpringHill Suites Minneapolis-St. Paul Airport / Eagan is furnished with a microwave and refrigerator. A work desk and a sofa bed are included. An indoor pool with hot tub and a sun deck offering views of Fish Lake are available at the hotel. A 24-hour market and gym are also available at the St. Paul Airport / Eagan SpringHill Suites Minneapolis.

Application deadline for Colorado positions :

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