TownePlace Suites Minneapolis St Paul Airport - Front Desk PM

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Guests can relax in the comfort of one of our Studio or two-bedroom suites. Each room is equipped with a full kitchen, free Wi-Fi and an in-room Home Office Suite. They can stay on track with our 24-hour fitness center or unwind after a long day with a quick dip in our outdoor pool. We offer free Morning Break Breakfast and have a variety of snacks in our In-A-Pinch Market. With nearby popular attractions like Mall of America, Twin Cities Premium Outlets, MN Zoo and Xcel Center, there is always something fun to do for the whole family. Whether visitors are here on business or temporary housing, they can take advantage of our lower rates for long hotel stays.

Application deadline for Colorado positions :

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