Chief Operating Officer (COO)

THIS IS A FULLTIME EMPLOYMENT OPPORTUNITY Position Overview The Chief Operating Officer (COO) of Tidal Basin Group is a senior executive leader responsible for driving operational excellence across the enterprise and its affiliated organizations, and MLU.  The COO ensures seamless delivery of disaster response and recovery, program management, contingency operations services, mitigation and preparedness services while aligning operations with the company’s long-term growth strategy.

This role requires a proven leader who can scale complex operations, enhance cross-organizational collaboration, and deliver innovative solutions to clients in both the public and private sectors.  This role provides leadership and direction for multiple departments, including Human Resources, Talent Acquisition and Management, Logistics, Safety, and Office Management.

The COO will work closely with the executive leadership team to develop and implement policies, improve processes, and enhance organizational effectiveness.   Strong leader and collaborator skills are sought to enhance organizational effectiveness.

It is anticipated that this position will be based in one of our local offices or within the Northeast region.

Travel is required approximately 25% of the time to support operational business needs.   Job Duties and Responsibilities include :

• Strategic & Enterprise Leadership Partner with the CEO, President and executive leadership to design and execute the 5-year growth strategy across Tidal Basin and MLU Services.
• Ensure integration of operations across brands, building synergies in program delivery, contingency operations, and infrastructure markets .
• Drive expansion into federal, state, local and commercial sectors by aligning operational capabilities with market needs.
• Translate enterprise-wide strategic initiatives into measurable outcomes for service delivery and client impact.
• Operational Oversight Lead daily operations across program management, disaster recovery, resilience, and consulting services.
• Oversee contingency operations —ensuring rapid mobilization, staffing, logistics, and resource deployment during critical response missions.
• Establish standardized operational frameworks that ensure efficiency, scalability, and compliance across multi-agency programs.
• Strengthen cross-functional collaboration between delivery teams, technology, finance, HR, and compliance.
• Performance & Growth Develop operational metrics to measure client satisfaction, project delivery success, and revenue growth .
• Identify and capture operational synergies between Tidal Basin and MLU Services.
• Champion continuous improvement initiatives, leveraging technology, data, and process optimization.
• Ensure readiness for large-scale contracts with federal and state agencies by maintaining operational agility and workforce capacity.
• Leadership & People Development Mentor and inspire senior leaders across brands, fostering a culture of accountability, collaboration, and innovation.
• Oversee workforce development strategies to ensure scalable staffing models for surge operations.
• Ensure the recruitment, retention, and professional development of diverse, mission-driven talent.
• Lead succession planning and executive team alignment to ensure long-term organizational strength.
• Risk, Compliance & Quality Manage compliance with federal and state contracting requirements, disaster recovery regulations, and ethical standards .
• Oversee risk management, safety, and quality assurance frameworks across projects.

Establish operational contingency plans to mitigate disruption during large-scale emergencies.  Required Skills and Competencies :

Required Education and Experience :