Senior Manager Experience Delivery

Experience Delivery Manager

You will lead a team responsible for delivering high quality, relevant experiences including marketing, content and services and solutions, that meet the needs of our members / students / clients globally across owned, shared and earned channels. The team supports the Association's teams in delivery of valuable and viable propositions to our chosen audiences and works with multiple partners across a set of propositions.

This team will build QA and launch marketing campaigns designed by our Experience Delivery Squads in annual and quarterly sprints.

You will report to the Director Experience Business Partnering & Delivery and use a hybrid work schedule.

You Will :

• Oversee the end-to-end campaign lifecycle, from ideation to execution, optimization, and reporting.
• Develop scalable workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors.
• Manage teams of Delivery Managers and Campaign Managers working across creative teams and marketing operations to ensuring programs and campaigns are implemented, within budget to the required quality levels.
• Lead team in annual or quarterly planning processes to ensure that demand and capacity across delivery portfolio are balanced.
• Ensure the team respond to escalations from Partners, Proposition Owners and Team Leaders ensuring prompt resolution and demonstrating pursuit of high service and satisfaction.
• Define clear standards for team outputs including stakeholder management to ensure satisfied internal customers and target audiences.
• Lead a team of up to 15 in a manner consistent with our Management Charter.

You Have :

How We Support You :

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us :

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

The Salary Range for this role is : $102,000 to $130,000. Please note, this is a standard range and exact compensation may vary based on skills, experience and location. If you'd like to understand more on the salary range, please contact the recruiter listed on this posting.

If you're interested in this role, please apply before 31 July 2025. Please note that we are unable to employ individuals in the state of California.