Contact Center Priority Banker (Onsite)

Contact Center Priority Banker

At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

The Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions financial products and services. The primary responsibilities include achieving contact center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions financial products and services. The position also requires achieving required levels of inbound / outbound phone calls from the top 10% of Regions customer base, educating and advising customers on products and services, taking ownership of customer issues, and referring customers to an internal team of experts when complex financial goals and needs are recognized.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The requirements include a high school diploma or GED, two years of experience in customer service, sales, or banking, and the ability to work at a computer for extended periods of time. If applying for a position that will work from a remote location, the following technical specifications will be required : download speed of at least 50 megabits per second (Mbps), upload speed of at least 5 megabits per second (Mbps), and must be directly connected to the Internet Router via ethernet cable.

Preferences include a college degree, one year of experience lending, and one year of experience in relationship-based client consultation. Skills and competencies include the ability to adhere to policies, procedures, and guidelines, handle multiple priorities simultaneously, problem solve, provide personalized customer service, work in a fast paced and energetic environment, and have basic computer skills with the ability to navigate various systems. Intermediate knowledge of general banking, electronic banking, account opening processes, and credit card products and services is strongly preferred.

Shift hours include four days Monday-Friday 10am-7pm and every Saturday or Sunday 8am-5pm. May be required to work select bank holidays. Off days will be given based upon business needs. New hire training class is scheduled to begin January 12, 2026.

This position is full time with a job range target of minimum $41,600.00 USD and median $46,970.00 USD. This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package including paid vacation / sick time, 401K with company match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, and associate volunteer program.

Location : Nashville, Tennessee. Equal Opportunity Employer / including Disabled / Veterans.