Senior Manager, Credit and Collections

Finance Shared Services Credit And Collection Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio.

Purpose

Finance Shared Services (FSS) is AbbVie's standardized global end-to-end back-office processes that support operations and transactional business activities enabling our company to run. These standardized processes are our Global Operating Model. Many people refer to FSS as "back office".

The primary focus of this position is to provide support to the Finance Shared Services (FSS) US Credit & Collection (C&C) team for US : Therapeutics, PCYC, R&D, Aesthetics, and Manufacturing sites. AbbVie operates standardized global processes supported by one ERP system (SAP). Our C&C Mission : We are committed to providing accurate, timely collection and cash application services while managing customer default risk through effective strategy, analysis, negotiations and dispute resolution.

The area of responsibility is managing credit and collections for a portion of the US net sales of approximately $51B and 427,000 customers.

Key leadership role reporting to the Director, US Accounts Receivable. Responsible for overseeing and managing multiple areas in the US FSS Credit and Collection function including but not limited to : customer credit evaluation, customer collections, cash application, audit, legal support, reporting and projects. This role ensures customer credit risk is managed effectively and outstanding receivables are collected in a timely manner to minimize default risk and optimize cash flow. Key liaison with various cross functional teams and external contacts. Leader for driving efficiencies and improvements for the credit and collection team and supporting the AbbVie META culture.

Responsibilities

• Manages a team of people. Provide clear leadership and guidance by demonstrating AbbVie's behaviors and supporting AbbVie's culture.
• Oversees the credit evaluation process for new and existing customers, including conducting credit analysis and generating credit limit recommendations.
• Manages a collection team in charge of a portfolio of customers which may include various classes of trade : Wholesale, Retail, Institutions, Physicians, etc. and help resolve collection disputes in a timely fashion.
• Oversees team in charge of audit and various reporting including performance against target. Collaborates with business process outsourcer in charge of cash application.
• Ensures and maintains a SOX / IPE compliant Accounts Receivables (AR) management operation in line with AbbVie's financial policies, through good internal controls including good documentation of daily operations and maintaining segregation of duties.
• Provides leadership in building efficient and effective best-in-class AR management operations, adopting new processes and tools to provide AbbVie with a competitive edge in cash and collection monitoring.
• Provides leadership and guidance to the credit and collections team, including training and development.
• Communicates and collaborate effectively with internal & external stakeholders and customers regarding credit and collection matters.
• Actively pursue opportunities to streamline, improve processes and drive change by exploring new technology such as AI.
• Performs related duties as assigned.

Qualifications

Key Stakeholders

Finance, Treasury, Customer Service, Demand Planning, Trade, Global Process team, Legal, BPO, customers and others.