Desktop Engineer L1

Job Description :

2-5 years of Experience

Scope of Work :

• Maintain daily IT operations in customer-owned locations to serve users' IT needs.
• Provide hands & feet support for servers or networking activities as required at the specified location / facilities.
• Support manufacturing-related IT equipment and applications as per SOP provided.
• Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).
• Assistance with hardware break / fixes and vendor management (coordinating and ensuring service delivery)
• Installation, Move, Add, and Change (IMAC) of Customer IT Assets
• VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.
• Support conference rooms, telepresence, network, internet, and voice services and equipment (ex : audio / video, networking, and unified communications)
• Management of non-PC IT equipment-maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.
• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.
• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed.
• Mobile Phone Support-Triage, asset management, configuration, and support as required.
• Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis.
• Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams.
• The ability to speak English and the local language (basic).

Key Responsibilities :

Mandatory Skills

Installation, Move, Add, and Change (IMAC) of Customer IT Assets