3rd Shift Desktop Engineer - Nights (Hybrid)

3rd Shift Desktop Engineer - Nights (Hybrid)

Newark, NJ 07102

Engagement Type : 6 Months Contract

Start Date : 09 / 29 / 2025

End Date : 03 / 31 / 2026

Interview Type : iLinc Web Cam Interview Only

Work Arrangement : Hybrid (Primarily Remote)

Work Hours : 3rd Shift | 40 hours / week

No. of Openings : 1

We are seeking an experienced Desktop Engineer (3rd Shift) to join Client's 24x7 IT Support team. This fully remote position is responsible for providing Level 1 and Level 2 technical support for desktops, laptops, printers, and related hardware / software systems.

Key Responsibilities :

• Provide overnight technical support via phone, email, and remote access tools.
• Troubleshoot hardware / software issues and resolve end-user incidents.
• Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN.
• Utilize ticketing system to log and manage service requests.
• Manage Active Directory, Office 365, and Exchange configurations.
• Support and troubleshoot network printers and MDM platforms (Airwatch preferred).
• Maintain accurate asset inventory and documentation.
• Coordinate with IT teams and vendors on system maintenance and repair.
• Participate in on-call rotations covering one weekend shift and holidays when required.
• Follow ITIL processes, including Incident, Request, and Change management.
• Open outage bridges and escalate major incidents when needed.

Qualifications :

Recruiter Submission Template

Full Name :

Degree Major with University & Completion Year :

Motivation / Reason for Interest in this Position :

Contact Number :

Email ID :

LinkedIn Profile URL (if available) :

Full Address (Street, City, State, Zip) :

Notice Period (in weeks) :

Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.) :

Expected Hourly Rate :

Is it W2 / C2C, If C2C, May I know your corporation name?

Are you ready to relocate on your own expense and work onsite at Newark, NJ 07102 (Hybrid) / Commute?

Skill Required / Desired Amount of Experience Candidate Experience Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. Required 5 Experience taking user calls utilizing an IVR system, preferably Avaya. Required 5 Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. Required 5