Service Desk Analyst-Remote-New York State only

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services.

This position is work from home, but employees must reside in the state of New York during their employment. Hourly pay will be between $15.50 and 17.50 per hour to start, commensurate with experience + room for advancement and job mobility. We provide 3 weeks Paid Time-off, medical / dental / vision, matching 401K and much more.

Position Overview :

The Service Desk Analyst will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products and services. The Technical Support Analyst will troubleshoot, diagnose and resolve or escalate Level 1 incidents received as necessary.

What you'll do as the Service Desk Analyst :

• Performing technical customer support to our NYS client via telephone, chat, and email support
• Provide level 1 triage and resolutions such as password resets, account unlocks and troubleshooting network connectivity issues.
• Performing callbacks as required
• Identifying and / or coordinating hardware and software requests and offering solutions for customer accounts
• Acting as a subject matter expert (SME) across limited subject areas.
• Training and mentoring other service desk associates as needed

What you will bring to the team :

Zones offers a comprehensive Benefits package, including medical / dental / vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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