Talent.com
Service Desk Analyst

Service Desk Analyst

INSPYR SolutionsEast Rutherford, NJ, US
10 hours ago
Job type
  • Full-time
Job description

Job Details

  • Job Title : Service Desk Analyst
  • Location : Remote work daily, but candidate must be located within driving distance of East Rutherford, NJ for occasional onsite visits (2-3 times per year maximum).
  • Shift / Hours : Day position, 8 : 00 AM - 8 : 00 PM ET
  • Citizenship / Clearance Requirements :

U.S. Citizenship required

  • Must be able to pass enhanced background screening (criminal, financial, drug) for Public Trust clearance
  • Compensation : $4,000 / month + PTO and holidays

    • Job Description

    The Service Desk Analyst is an entry-level position providing first-level IT support for service requests and incident resolution. The role supports a 24 / 7 operational environment, including day and evening shifts, and provides onsite business support when required. Responsibilities include answering / making customer calls, monitoring operational dashboards, managing email inboxes, creating and resolving tickets, and escalating incidents according to established processes.

    Key Responsibilities

    Level 1 Support

  • Provide first-level support for incidents and service requests
  • Handle emails and ensure timely review and action in Service Desk mailboxes
  • Manage phone calls professionally, adhering to login / logout procedures and proper phone codes

    • Operational Monitoring

  • Monitor alert consoles and follow documented instructions
  • Create incident tickets and assign to the appropriate team
  • Escalate alerts and high-priority incidents using proper escalation tools (e.g., Everbridge)

    • Incident Management

  • Create, update, and manage lifecycle of incident tickets
  • Ensure data integrity and proper categorization of tickets
  • Proactively contact stakeholders for incidents approaching SLA breaches
  • Restore and close incidents with quality review

    • Reporting & Documentation

  • Create and distribute daily reports
  • Follow standardized work instructions and update Team Leaders on process changes

    • Remote Work Procedures

  • Use documented procedures for remote support
  • Handle Avaya soft phone, Microsoft Teams bridges, call transfers, OBM monitoring
  • Manage system access requests, password resets, and account unlocks with proper ticketing

    • Onsite Support

  • Escort vendors or law enforcement personnel as needed
  • Manage tape backups, shipping / receiving, data center walkthroughs, safe access
  • Assist facilities with hardware removal and installation as needed

    • Knowledge & Skills Required

  • 1-3 years of prior Service Desk experience with incident ticketing and event monitoring
  • Proficiency with MS Office (Word, Excel, Outlook, PowerPoint)
  • Strong critical thinking and professional communication skills (written and verbal)
  • ITIL Foundation Certification preferred but not required

    • Benefits

  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • …and much more!

    • About INSPYR Solutions

    Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

    INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • Industries

  • Aviation and Aerospace Component Manufacturing

    • J-18808-Ljbffr

    Create a job alert for this search

    Service Desk Analyst • East Rutherford, NJ, US

    Related jobs
    • Promoted
    Sr. Analyst, Deal Desk

    Sr. Analyst, Deal Desk

    ComcastNew York, NY, US
    Full-time
    FreeWheel, a Comcast Company, is seeking a highly analytical and detail-oriented Senior Analyst to join our Deal Desk team, focusing on portfolio-level strategy and operational improvements.This ro...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Analyst

    Client Services Analyst

    TP ICAPNew York, NY, US
    Full-time
    TP ICAP Group Client Service Role.The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, i...Show moreLast updated: 3 days ago
    Service Desk Analyst (L2 / L3)

    Service Desk Analyst (L2 / L3)

    ITTConnectNew York, NY, us
    Full-time
    Quick Apply
    IT Service Desk L2 / L3 Analyst.Position is hybrid : 4x a week onsite .Job location : Midtown Manhattan.This role is a combination of hands-on IT system administration and IT Service Desk L2 / ...Show moreLast updated: 25 days ago
    • Promoted
    Senior Product Services & Management Analyst - Epic Ambulatory Specialties

    Senior Product Services & Management Analyst - Epic Ambulatory Specialties

    Northwell HealthLake Success, NY, United States
    Full-time
    Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vend...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Deal Desk Analyst

    Senior Deal Desk Analyst

    YextNew York, NY, US
    Full-time
    Yext is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere across AI search, traditional search, social media, websites, and direct communica...Show moreLast updated: 16 days ago
    • Promoted
    Product Services & Management Analyst - Epic Orders (Lab)

    Product Services & Management Analyst - Epic Orders (Lab)

    Northwell HealthLake Success, NY, United States
    Full-time
    Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance.Liaises between various agile teams and project teams. Recommends and delivers product and ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Product Services & Management Analyst

    Senior Product Services & Management Analyst

    Northwell HealthLake Success, NY, United States
    Full-time
    Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vend...Show moreLast updated: 3 days ago
    • Promoted
    Network Operations Center Analyst

    Network Operations Center Analyst

    Insight GlobalClifton, NJ, US
    Temporary
    Job Title : Command Center Analyst.Length : 6 month contract with extensions.The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations.Provide c...Show moreLast updated: 1 day ago
    • Promoted
    Guest Services

    Guest Services

    Bedford PlayhouseBedford, NY, United States
    Part-time
    We are seeking enthusiastic and dedicated Floor Staff to join our team.As a vital part of our operations, you will ensure a positive experience for all guests while maintaining a welcoming and safe...Show moreLast updated: 6 days ago
    • Promoted
    Senior Service Desk Analyst

    Senior Service Desk Analyst

    Metropolitan Jewish Health SystemNew York, NY, United States
    Full-time
    Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way.The services we provide contribute greatly to the overall patient and member exp...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Analyst, Service Desk Operations (Procurement Operations Specialist)

    Senior Analyst, Service Desk Operations (Procurement Operations Specialist)

    City of New YorkNew York, NY, US
    Full-time
    Senior Analyst, Service Desk Operations (Procurement Operations Specialist).The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement c...Show moreLast updated: 30+ days ago
    • Promoted
    Analyst, Service Delivery & Leave

    Analyst, Service Delivery & Leave

    NBCUniversalNew York, NY, US
    Full-time
    Analyst, Service Delivery & Leave.NBCUniversal is one of the world's leading media and entertainment companies.We create world-class content, which we distribute across our portfolio of film, telev...Show moreLast updated: 28 days ago
    • Promoted
    Senior Analyst, Service Desk Operations (Vendor Management Specialist)

    Senior Analyst, Service Desk Operations (Vendor Management Specialist)

    City of New YorkNew York, NY, US
    Full-time
    Senior Analyst, Service Desk Operations (Vendor Management Specialist).The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywi...Show moreLast updated: 30+ days ago
    • Promoted
    WINTER : Guest Relations

    WINTER : Guest Relations

    National Winter Activity Center Inc.Vernon, NJ, US
    Full-time
    Seasonal Winter December 2025- March 2026.Guest relations make the participants experience more organized.This includes determining parking, providing information for guests, and administering chec...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Product Services & Management Analyst - Epic Orders Analyst (Lab)

    Senior Product Services & Management Analyst - Epic Orders Analyst (Lab)

    Northwell HealthLake Success, NY, United States
    Full-time
    Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vend...Show moreLast updated: 30+ days ago
    • Promoted
    Epic Case Management - Senior Product Services & Management Analyst

    Epic Case Management - Senior Product Services & Management Analyst

    Northwell HealthLake Success, NY, United States
    Full-time
    Epic Case Management / Clindoc certification required.Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and ...Show moreLast updated: 30+ days ago
    • Promoted
    Analyst, Service Desk Operations

    Analyst, Service Desk Operations

    NYC JobsNew York, NY, US
    Full-time
    Note : This is NOT a Helpdesk / Desktop Support position.The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning...Show moreLast updated: 8 days ago
    • Promoted
    Global Service Desk Leader

    Global Service Desk Leader

    ChubbJersey City, NJ, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Disclosure Desk Analyst II - Consumer Lending

    Disclosure Desk Analyst II - Consumer Lending

    Provident BankNewark, NJ, US
    Full-time
    Disclosure Desk Analyst II - Consumer Lending.How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a succes...Show moreLast updated: 7 days ago
    Senior Help Desk Analyst

    Senior Help Desk Analyst

    TEKConn Services Inc.New York, NY, US
    Full-time
    Quick Apply
    Are you looking for a position where you can grow technically and professionally?.Do you like learning new technologies and helping people resolve computer problems?. We are a rapidly growing IT sup...Show moreLast updated: 30+ days ago