Senior Account Manager

Senior Account Manager

Maxio is seeking a strategic, customer-focused, and results-oriented Senior Account Manager to join our growing team. In this role, you'll be responsible for managing and growing relationships with some of our most valuable and strategic customers. As a trusted advisor, you'll ensure these customers realize the full value of Maxio's platform driving retention, expansion, and long-term partnership. Ideal candidates are exceptional communicators with a proven track record in SaaS account management, post-sale relationship building, and navigating complex customer organizations, especially within finance teams or the Office of the CFO. You'll work cross-functionally with Product, Services, and Solution Engineering teams to deliver an outstanding customer experience and identify new revenue opportunities through upsells and renewals.

Key Responsibilities :

• Post-Sale Customer Management : Act as the primary point of contact for strategic customers post-implementation, ensuring seamless onboarding, adoption, and long-term success.
• Relationship Management : Build and maintain strong, trust-based relationships with finance leaders and executive stakeholders to understand their business goals and ensure Maxio delivers continuous value.
• Product Education : Drive ongoing education and enablement to help customers fully leverage Maxio's platform across the quote-to-cash lifecycle.
• Expansion Sales : Identify growth opportunities within existing accounts and lead strategic upsell and cross-sell initiatives to drive account expansion.
• Pipeline & Forecast Management : Maintain an accurate expansion pipeline, manage forecasts, and collaborate with internal sales leadership to drive predictable revenue growth.
• Customer Retention & Renewals : Proactively manage renewal processes, mitigate churn risk, and ensure high retention rates through strategic planning and engagement.
• Internal Collaboration : Work closely with Product, Services, and Solution Engineering teams to advocate for customer needs, shape product roadmap conversations, and ensure a coordinated customer experience.

Required Skills & Qualifications :

Maxio Benefits & Perks

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business. Our commitment to diversity, equity, and inclusion : we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise.