Director of Support Engineering

A company is looking for a Director of Support Engineering.

Key Responsibilities

Define vision and strategy for Global Support Engineering while managing day-to-day operations

Own global KPIs, implementing tools and workflows to enhance operational efficiency

Advocate for customer needs, ensuring support insights inform product development and client engagement

Qualifications

7-10 years of experience in technical support or related fields, with 3-5 years in leadership roles

Experience in building and managing support operations in SaaS or AdTech environments

Strong understanding of programmatic advertising and related technologies

Familiarity with support tools like Salesforce, Jira, and Confluence

Background in digital advertising technologies and trends preferred