Merchandising Service Associate - Plant Service Lead

Merchandising Service Associate Plant Service Lead

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Associate Plant Service Lead, this means focusing on live plants while : (1) being friendly and professional while engaging vendors and associates to meet store needs, (2) ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) creating visually appealing product selections that are safe, clean, and easy for customers to access. The Merchandising Service Associate Plant Service Lead is primarily responsible for overseeing execution of all assigned Live Nursery merchandising resets, service responsibilities, and maintenance activities. This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to planograms and store-specific merchandising standards (e.g., stock, displays, promotion space). The Merchandising Service Associate Plant Service Lead works closely with the Merchandising Service Manager, MSA - Plant Service associates, and store leaders to set and lead priorities for the MST Live Nursery team and identify store nursery service needs (e.g., materials, supplies, time) while also providing ongoing plant service updates and feedback. The MSA Plant Service Lead is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized while monitoring for potential theft or security risks.

Travel Requirements : This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What you will do :

• Always provide smart customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes :
• Understand customers' needs and assists in locating, demonstrating, selecting, carrying, and / or loading merchandise.
• Engage with customers to understand his / her needs and assists in locating, demonstrating, selecting, carrying, and / or loading merchandise.
• Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details.
• Update / validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired / replaced as needed.
• Repair / seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
• Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and / or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one's regular job duties : top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Individual Contributor

Required Qualifications :

Preferred Qualifications :

About Lowe's

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.