Patient Service Representative II
Michigan Institute of UrologyWest Bloomfield, MI, US- Full-time
Job Description
Job Description
Description :
Full-Time Position – Michigan Institute of Urology (Affiliate of Solaris Health) Location : West Bloomfield – Beaumont Medical Building
6900 Orchard Lake Road, Suite 300, West Bloomfield, Michigan 4832
This is a full-time position, Monday through Friday, averaging 40–42 hours per week . Start times range between 6 : 30 AM and 8 : 00 AM , with an end time between 5 : 00 PM and 6 : 00 PM . This role offers no nights, no weekends, and no on-call.
Benefits Include :
- Full-time medical benefits
- Paid Time Off (PTO)
- Paid holidays
- Paid sick time
- 401(k) retirement plan
GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients / visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION / COMPETENCIES
Responsibilities include but are not limited to :
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
KNOWLEDGE | SKILLS | ABILITIES
Requirements :
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N / A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing / Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional : from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom : up to 2%
Floor to Waist, 1-25 lbs.
Occasional : from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom : up to 2%
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