Client Service Representative

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Farmington Hills, we take client and patient care very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join our team. If you are looking for a great culture and work life balance, this is the place for you!

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients with the next step in their appointment.
• Scheduling and confirming appointments.
• Placing outbound call for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including education clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times - both inside and outside.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!