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Phaxis
Front Desk/Medical ReceptionistPhaxis • Prosper, TX, US
Front Desk/Medical Receptionist

Front Desk/Medical Receptionist

Phaxis • Prosper, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a highly motivated and professional Front Desk Receptionist for our client. The ideal candidate will have prior experience working in a cosmetic or medical spa environment and a passion for providing excellent customer service. This position requires someone who is organized, personable, and thrives in a fast-paced, client-focused setting.

Responsibilities:
  • Greet clients warmly and provide excellent customer service from check-in to check-out
  • Answer phone calls, schedule appointments, and manage client calendars efficiently
  • Handle customer inquiries, provide information on services, and assist with product recommendations
  • Process client payments and manage billing
  • Assist clients with completing necessary intake forms and other documentation
  • Coordinate with staff to ensure smooth client flow and timely service delivery
  • Ensure the reception area is clean, organized, and welcoming at all times
  • Manage inventory and reordering of retail products and supplies
  • Maintain confidentiality of client information in compliance with HIPAA standards
  • Process customer feedback, ensuring that any complaints or concerns are addressed promptly and professionally
  • Promote services and special offers to clients as part of our sales strategy
  • Assist with basic administrative tasks, including filing, emails, and maintaining client records
  • Adhere to all company policies and procedures while maintaining a professional and positive attitude

Qualifications:
  • Previous experience working at a front desk in a cosmetic or med spa environment is required
  • Strong customer service and communication skills, both in-person and over the phone
  • Proficient in office software (Microsoft Office, scheduling software, point-of-sale systems)
  • Ability to multitask and work effectively in a fast-paced, dynamic environment
  • Knowledge of cosmetic treatments and services is preferred
  • Exceptional organizational skills with attention to detail
  • Strong problem-solving abilities and a calm demeanor under pressure
  • Professional appearance and demeanor
  • High school diploma or equivalent;additional education or certifications in cosmetology or spa management a plus
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Front Desk/Medical Receptionist • Prosper, TX, US

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