Service Advisor

Experienced Service Advisor

We are looking for an experienced service advisor who has a proven track record of success. The right person will have excellent communication skills both verbally and in writing, who sees providing a superior customer experience as a top priority and who is looking for a great opportunity with a company who believes in growth powered by people! As part of the Lithia Motors family, the largest dealership group in the country with over 300+ locations, we offer one of the best benefit packages in the industry, competitive pay, and room for growth.

Responsibilities

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders
• Maintaining customer records
• Serving as the communicator and liaison between the customer and technician
• Ensuring the customer's needs are understood by the technician
• Ensuring the needed and recommended service / repairs are understood by the customer
• Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicating additional repair and service needs to the customer based on vehicle inspection
• Administering the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times, and service expenses

Qualifications

We offer best in class industry benefits :

High school graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.