Operations Manager

Job Description

Job Description

Salary :

Classification : Full-time

Company : River City Lawnscape, Inc.

Location : 400 5th Street SE Kasson, MN 55944

Reports To : Director of Operations

COMPANY OVERVIEW

River City Lawnscape Inc., established in 1983, is an award winning landscape design / build and full service landscape management company in La Crosse, WI and Rochester, MN. The range of services we offer includes landscaping, irrigation, mowing, lawn fertilization, landscape maintenance, outdoor and holiday lighting, snow removal and retail sales. River City Lawnscape Inc. is dedicated to providing quality, year-round service for those who desire the best for their property and is committed to building trust with our customers and in the community. Our passion is to provide opportunities while leading the way.

POSITION SUMMARY

The Operations Manager is responsible for managing all operations at the Rochester, MN location. This individual is responsible for planning, directing, and overseeing crew production, including the growth and development of all field staff. This individual coordinates the procurement of and scheduled use of resources, including labor, equipment and materials to ensure proper management of hours, customer satisfaction and the high quality of assigned work. The Operations Manager supervises daily equipment maintenance. This is a full time, salaried position.

PRIMARY RESPONSIBILITIES & SKILLS

• Excellent leadership skills
• Assist with human resource management of field staff; hiring, firing, training, coaching, mentoring and developing staff to reach potential
• Responsible for enforcing company policy, approving vacation requests, disciplinary actions, performance reviews, raises & demotions of all direct reports; prior approval necessary for major changes
• Effective problem solving skills
• Ability to handle adversity
• Coordinate all field production activities - schedules, materials and communications
• Conduct weekly training and safety meetings
• Communicate the vision and expectations from the sales team and customer to the crew while assisting in the completion of assigned project
• Visit job sites regularly to conduct quality, training and safety inspections
• Responsible for overall quality of each project by managing the labor efficiency, material usage, processes, safety and customer satisfaction
• Maintain proper inventory of materials, equipment and other supplies while strictly adhering to contracts, schedules and budgets
• Ensure all field reporting and records are completed accurately and flow efficiently between field and office
• Supervise field employees, keep attendance records, enforce proper uniform and safety equipment use
• Investigate any accident or safety violation, prepare appropriate reports, take action steps to correct and prevent future occurrences
• Maintain day-to-day working knowledge of all contracts in progress, including field completion status
• Proactively identify potential problems and possible solutions to maximize efficiency and improved processes
• Manage personal effectiveness (competency, trust, communication, etc.) to enrich customer relationships
• Proficient in or ability to learn Proprietary Landscape Software
• Duties, responsibilities and activities subject to change at any time with or without notice to accommodate seasonal and peak business demands

EDUCATION & REQUIREMENTS

WORKING CONDITIONS & PHYSICAL DEMANDS

COMPENSATION & BENEFITS

EXPECTATIONS (Our Core Values)

River City Lawnscape, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training.

Updated October 2025