Claims Support Specialist II

Position Summary Kaeppel Consulting is seeking a qualified Claims Support Specialist II to join our client’s team in New York.

This is a 6-month onsite contingent position providing administrative and claims / zone support services at the New York Branch.

The role involves a variety of administrative and customer service responsibilities performed under moderate supervision, with a strong focus on accuracy, confidentiality, and delivering excellent customer service.

Key Responsibilities Perform administrative support tasks such as answering phones, filing, imaging, faxing, processing / distributing mail, and assisting with vendor processes.

Order office supplies and coordinate / schedule meetings.

Greet and direct visitors to the appropriate personnel.

Provide inbound and outbound phone support to policyholders, claimants, agents, and other customers—ensuring all inquiries are handled with a strong focus on customer service.

Support claims operations during weather-related events, including CAT loss reports and other CAT response activities.

Assist across multiple claim types, including material damage, property, liability, subrogation, workers compensation, medical, and litigation.

Prepare, process, and maintain confidential claim file documentation on a routine basis.

Conduct follow-up calls and provide additional claim support as needed.

Verify policyholder information and assist in setting follow-ups for claim activity completion.

Enter new loss report details and update claim documentation in systems.

Qualifications Previous experience in administrative support, claims processing, or a related clerical role preferred.

Strong organizational and multitasking skills.

Excellent communication and customer service abilities.

Ability to maintain confidentiality with sensitive information.

Proficiency with office equipment and standard software applications (Microsoft Office Suite).

Ability to work independently with moderate supervision.

Schedule :

• Shift : 8 : 00 AM – 4 : 30 PM, Saturday start of week Powered by JazzHR