INFORMATION TECHNOLOGY SPECIALIST I

Job Description and Duties

The CalSTRS IT Infrastructure & Operations Division is seeking a motivated individual to work as an Information Technology Specialist I on the IT Infrastructure / Client Technology Infrastructure Team within the Technology Services Branch.

The IT Infrastructure and Operations Division manages the core technology infrastructure needed to support the CalSTRS business.

This infrastructure includes client technology; network, servers, and storage infrastructure; and technology disaster recovery.

The IT Infrastructure and Operations Division also provides technology related operational support for CalSTRS. The IT Infrastructure and Operations Division is comprised of the following team : Client Technology Infrastructure, Client Technology Services, Technology Disaster Recovery, Network Infrastructure, and the Service Desk.

The Technology Services Branch is committed to providing quality and timely technical support and services to the organization.

Technology Services provides resources to successfully meet the technical demands of the organization.Under the direction of the Client Technology Infrastructure Manager, the Information Technology Specialist I operate as the Desktop Application Specialist and is responsible to apply in-depth technical knowledge to perform tasks requiring innovative problem-solving within broadly stated and non-specific guidelines.

The incumbent provides end-user computing services and support and performs tasks to improve services for personal computing devices and to monitor and improve the processes for supporting these devices.

The Desktop Application Specialist is also responsible to develop job-aids or processes for technical staff, and works closely with other IT Infrastructure and Operations staff to deliver quality products and services.

The ideal candidate will possess the following skills :

• Broad knowledge of IT infrastructure and application support models, both cloud and on-premises
• Knowledge and experience with managing desktop applications, both on physical devices and virtual machines
• Excellent interpersonal, oral, and written communication skills
• Experience collaborating across multiple technical teams to facilitate technical troubleshooting
• Experience in creating and maintaining technical support documents for all levels of technical staff and management
• Ability to work independently on projects or assignments without detailed instructions, adapting to change as needed
• Understanding of ITIL framework standards
• Knowledge in creating and deploying desktop images

Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Telework Information : We offer a hybrid approach including in-office and remote work solutions with staff working on-site at our Headquarters in West Sacramento 2-3 days per week.

Benefits

CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment.

Some benefits include :

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental and vision insurance
• Paid holidays and a defined benefit retirement program
• More than four weeks of vacation / sick leave for leaders
• More than three weeks of vacation / sick leave for staff
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal
14 days ago