Role Description
Oak Street Health takes a team-based approach to providing outstanding patient care. Care teams are responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.
Medical Assistants are an important part of our Care Teams. High levels of flexibility, commitment, attention to detail, and problem-solving are required to be successful. You will be expected to build relationships with Oak Street Health members. Medical Assistants will work closely and collaboratively with their teammates to greet and room Oak Street Health patients. Medical Assistants will be expected to assist in assessing patientsâ health conditions, including performing routine diagnostic testing during appointments.
Core Responsibilities
Ensures efficient patient flow by rooming patients in a timely manner and assisting the provider with staying timely on their schedule
Delivers an exceptional patient experience, and helps patients prepare for their provider visit
Obtains vital signs, chief complaints and reviews medications
Delivers patient screenings per protocols
Orders supplies and stocks exam rooms
Conducts routine quality control checks, including infection control measures, equipment QAs, and checks for expired medication and supplies
Ensures exam rooms are clean, safe, and ready for patient visits
Under direction of an RN, Provider and/or protocol, provides telephonic support to patients
Under direction of an RN or Provider, offer MA appropriate â visitsâ , including but not limited to: administering vaccinations, performing procedures, ABI, spirometry, EKGs, etc. (depending on local laws and regulations)
Performs waived laboratory testing
Schedules diagnostic testing
Applies or assists with the application of durable medical equipment
Participates in care team meetings to discuss patient care and clinic operations
Other duties, as assigned
What are we looking for?
Weâ re looking for motivated Registered or Certified Medical Assistants with:
No Medical Assistant experience required
CPR Certification required
If < 1 year Medical Assistant experience, certification required prior to hire
Certification preferred for those with >1 year Medical Assistant experience
EMR experience and proficiency required
2+ years of experience working with geriatric patients is preferred
Phlebotomy Technician Certification preferred
Strong communication skills and customer service orientation
Demonstrates problem-solving skills, accountability, and a flexible, positive attitude
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary and indicated in Job title)
US work authorization
Someone who embodies being â Oakyâ
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