Director of Implementation

Job Description

Job Description

Director of Implementation

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Director of Implementation to join our team!

The Director of Implementation will lead the successful deployment of Smart Data Solution products across various healthcare customers. This role is responsible for overseeing a team of Project Managers and Business Analysts, driving implementation strategies, and ensuring seamless collaboration with cross-functional teams, including Product, Engineering, Sales, and Customer Success. The Director will focus on optimizing implementation processes, enhancing scalability, and ensuring compliance with healthcare industry standards and regulations. This role ensures efficient execution of implementation projects, aligns with business goals, and enhances customer satisfaction through seamless onboarding and adoption.

What you’ll be doing?

Leadership & Strategy :

• Lead, mentor, and develop a global team of Project Managers and Business Analysts responsible for client implementations.
• Define and execute strategic implementation roadmaps that align with company goals and customer expectations.
• Standardize best practices, methodologies, and frameworks to drive efficient software deployment and user adoption.
• Collaborate with senior leadership to optimize implementation strategies, resource allocation, and project priorities.
• Foster a customer-centric culture that emphasizes collaboration, problem-solving, and high-quality execution.

Project & Program Management :

Customer & Stakeholder Management :

Process Optimization & Innovation :

Perform other duties as assigned.

What we’re looking for?

Required skills :

Education and Experience

Technical Skills

Leadership & Soft Skills :

Location : This position is located in our Dallas, TX office.

Why this is the company for you?

Top Benefits & Perks :

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.