Senior Sales Support Associate

Job Opportunity At White Cap

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to building trust on every job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Maintains direct client contact and relationship management responsibilities. Responsible for providing support to national account managers and customers.

Major tasks, responsibilities, and key accountabilities include :

• Works with internal customers and a variety of sales teams to facilitate the expansion of the company's services.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
• Proactively identifies and drives service level and revenue generating improvements for assigned customers.
• Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.
• Daily execution of all customer requests, including but not limited to : quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B / O update communications for assigned key account(s).
• Provides KPI updates to national account managers and leadership.
• Shares sales leads with program managers.

Nature and scope :

Work environment :

Education and experience :

Preferred qualifications :

Functional area : Sales

Work type : Hybrid

Recruiter : Bridgemohan, Rishi

Req ID : WCJR-028400

White Cap is an equal opportunity minority / female / individuals with disabilities / protected veteran and affirmative action employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.