Technical Support Specialist

Overview

This position provides technical support to the Department of History, including the Shelby Cullom Davis Center for Historical Studies, and the Center for Collaborative History. This individual will provide support to the faculty (57), staff (13), Fellows (10 / year- changes every year), postdocs (4-6), research scholars (3), and scholarly guests in addition to collaborating with the central Office of Information Technology (OIT).

The incumbent must have strong experience in installing, configuring, and supporting computers, mobile devices, common peripheral devices, and classroom / conference room equipment, including corresponding operating systems and cloud-based and local applications in a heterogeneous environment. Essential qualities for this position include initiative, excellent organizational and interpersonal skills, the ability to work independent and to manage multiple priorities simultaneously. The individual must keep abreast of current and newly emerging technologies. Occasional scheduling flexibility is required to support academic events and conferences that scheduled during late afternoon / early evening or on the weekend.

Responsibilities

Technology Support & Security :

• Support Windows and Mac computers, mobile devices, printers, and other hardware / peripherals for department users including device setup and recovery / replacement
• Troubleshoot and resolve general user-reported technology issues, escalating resolution to the IT Support Manager and / or central OIT support resources as needed
• Provide support for campus collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex
• Provide general support for the University’s teaching and learning applications and tools, including Canvas
• Support user access management (network, username / password / multi-factor, applications) and proactively review / monitor data management (storage, encryption, backups, and security permissions) for timely remediation
• Assist users with technical requests and setups including new hardware, software, printing / copying / scanning, websites / maintenance, and other IT services
• Install, configure, and facilitate upgrades of OS / software to maintain compliance and security
• Provide timely remediation of security vulnerabilities and incidents
• Support the provisioning, renewal / closure, and ongoing security of shared / sponsored department accounts
• Support department alignment and compliance with the University’s IT and Information Security policies and procedures; consistently promote University and security best practices to end users
• Provide support for shared space / meeting room technology including audio-visual equipment
• When provided access to personal, proprietary and / or otherwise confidential data, maintain information in the strictest of confidentiality

Department-specific Technology Support :

IT Asset and Service Management :

Support the Community and Special Projects :

Qualifications

Essential Qualifications :

Preferred Qualifications :

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education / training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

Yes

Valid Driver’s License Required

No

Experience Level

Associate

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Salary Range

$73,000 to $81,000