Escrow Quality Specialist

First National Bank of America's Loan Servicing Team is seeking a proactive, detailed and organized Escrow Quality Specialist for our team. The Escrow Quality Specialist's primary role is to ensure the accurate entry of flood and hazard insurance data in accordance with compliance and regulatory guidelines. This multi-faceted role also reviews customer statements for accuracy and issues escrow refunds to borrowers. The successful candidate will be self-motivated, have a natural curiosity that drives them to understand the details of the data being reviewed, a sharp eye for detail, strong problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The candidate will have the ability to communicate and educate various levels of staff within multiple levels of Servicing.

Location : Lansing, MI. This role is a full-time, in-person position at our Lansing office. Applicants must be fully available to be onsite every weekday.

Responsibilities

• Perform daily review of flood insurance entry and adherence to compliance requirements
• Understand flood insurance requirements and regulations
• Perform daily review of hazard, wind, hurricane and other insurance policy entry
• Perform daily import and / or review of force-placed insurance policies
• Adhere to regulatory guidelines related to flood, hazard, and force-placed insurance
• Compile reporting of findings and communicate as directed
• Review customer statements each production cycle for accuracy and completeness
• Research and issue escrow refunds on accounts
• Enter adjustments to loans, as necessary
• Effectively and professionally communicate results to stakeholders
• Timely follow up on calls, emails, and faxes

Qualifications

Benefits

First National Bank of America is an Equal Opportunity Employer.

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