Parts and Service Manager - Porsche North Miami

Parts And Service Manager

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman has an exciting opportunity for a Parts and Service Manager to join the team at Porsche North Miami and play a key role in our grand opening, coming early 2026.

What You'll Do :

• Develop and execute strategic plans to drive operational excellence and sustainable growth across Porsche Parts and Service departments, aligned with brand standards and customer expectations.
• Lead and mentor Parts and Service Managers, setting clear performance goals, providing ongoing training, and ensuring access to resources needed for success.
• Oversee Porsche parts inventory management, ensuring optimal stock levels, minimizing excess, and maximizing turnover. Implement robust inventory controls to prevent shrinkage and maintain accuracy.
• Negotiate with OEM and aftermarket suppliers to secure competitive pricing, premium-quality parts, and reliable delivery times.
• Champion a customer-first culture in both departments, ensuring exceptional service in parts sales and vehicle repairs. Promptly resolve customer concerns to maintain high satisfaction and loyalty.
• Monitor departmental financials, including budgets, expenses, and revenue streams. Drive profitability through strategic cost management.
• Establish and enforce rigorous quality control protocols to ensure all repairs meet Porsche factory specifications and all parts meet brand and safety standards.
• Ensure full compliance with dealership policies, safety regulations, environmental standards, and warranty requirements.
• Promote continuous learning by providing training and development opportunities for Parts and Service staff.
• Track and analyze KPIs such as sales performance, CSI scores, technician productivity, and inventory turnover. Take proactive measures to address performance gaps.
• Stay current with technological advancements in automotive service and parts systems, integrating innovative tools to enhance operational efficiency and customer experience.
• Collaborate with marketing to design and implement targeted campaigns that drive parts sales and service appointments.
• Continuously evaluate and refine departmental processes to improve efficiency, productivity, and customer satisfaction.

What We're Looking For :

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type) :

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.