Sales ManagerZips Car Wash • Aurora, IL, United States

Sales Manager

Zips Car Wash • Aurora, IL, United States

1 day ago

Job type

Full-time

Job description

Job Details

Job Location

ILAUR N Farnsworth - Aurora, IL

Position Type

Full Time

Job Shift

Any

Job Category

Sales

Description

Position Summary

The Sales Manager is responsible for increasing sales revenue, increasing member count conducting sales training, promoting, and ensuring excellent customer service as well as motivating and teaching team members to achieve daily sales goals.

Job Duties / Responsibilities :

Increase Site level Sales :

Ensure all team members are well-versed and knowledgeable on how to successfully offer car wash package offerings, discuss pricing, and sell the benefits of the unlimited wash club membership
Work with management to set daily, weekly and monthly Unlimited Wash Club (UWC) goals and ensure those goals are met or exceeded by team members
Achieve quarterly and annual goals
Update KPI board daily
Manage placement of team members at pay station appropriately
Interview interested candidates to evaluate sales skills
Meet with Manager once per week to discuss overall team member sales performance
Participate in weekly sales meetings with Site Manager or General Manager

Sales Coach and Trainer :

Conduct ongoing sales training with team members to ensure the pitch stays fresh and relevant course correct when necessary

Coach and train team members on promotional events and teach how to communicate efficiently and effectively to customers

Teach how to suggestive sell a wash, teach ice breakers and how to use them

Teaching the importance of explaining the recharge to a customer

Identify trouble points in the sales pitch and change up as necessary

Coach team members on how to overcome customer objectives

Motivate and inspire to sell throughout the day

Create team motivating games and contests to insure a positive attitude in the sales lanes.

Customer Service Champion :

Ensure each customer visit is a joyful experience to encourage return visits

Offer friendly greeting to each customer

Minimize wait times

Promptly address customer complaints

Display a positive attitude with customer and team members

Greet and beat every customer at the pay station, wave hello and goodbye to exiting customers

Understand overall wash operations to effectively answer customer questions

Ensure team members are checking truck beds and looking for hitches and previous damage and calling out retracts to the guide on associates.

Qualifications

Required Skills / Abilities :

Ability to motivate staff.

Communicate positively with managers, co-workers, & customers

Organized and attention to detail

Works well under pressure; ability to multitask

Ability to sell memberships and teach other team members how to offer memberships to new customers

Required Education and Experience :

High School Diploma or Equivalent

1+ year sales experience in retail or similar environment

Ability to work flexible hours including days, nights, weekends and select holidays

Physical Requirements :

Working in non-climate-controlled environments, being outside in all types of weather conditions

Frequent walking, standing, and ability to being on your feet for long periods of time

Ability to work independently

Ability to lift 50 pounds

Physical mobility to include reaching, grabbing, stretching, squatting

Working with loud mechanical equipment for long periods of time

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Sales Manager • Aurora, IL, United States

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