Enterprise Account ExecutivePagerDuty • San Francisco, CA, United States

Enterprise Account Executive

PagerDuty • San Francisco, CA, United States

8 days ago

Job type

Full-time

Job description

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two‑thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses.

Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

PagerDuty seeks an Enterprise Account Executive with a proven track record of acquiring new business and driving growth within existing accounts. This dynamic role requires balancing hunting for new opportunities and nurturing relationships with current customers while selling our SaaS products to Enterprise‑level organizations. Reporting to a Regional Sales Director, you will be pivotal in expanding our customer base and maximizing value within existing accounts.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development; Industries : Software Development

Key Responsibilities

Value Selling

Highlight the unique value our products and services provide, addressing the challenges of new prospects and the evolving needs of existing customers.
Focus on building long‑term relationships by solving customer pain points with tailored solutions.
Develop a deep understanding of customer needs to position PagerDuty as a strategic partner for new and current clients.

Sales Effectiveness

Establish and maintain strong, consultative relationships with new prospects and existing clients.

Drive new business and expand existing accounts by identifying upsell and cross‑sell opportunities.

Effectively manage complex, multi‑product sales cycles across new and existing accounts, focusing on delivering strategic outcomes.

Lead high‑level conversations with senior executives (VP+) to drive interest, align initiatives, and secure support for new projects.

Present tailored solutions, building credibility and trust, and demonstrating the value of PagerDuty’s offerings.

Account Growth & Acquisition

Focus on acquiring new logos while nurturing and expanding relationships within existing accounts.

Utilize a mix of inbound and outbound prospecting, including leveraging marketing, alliances, and BDR programs to identify and qualify new opportunities.

Develop tailored strategies to penetrate target accounts and identify decision‑makers, influencers, and key stakeholders.

Collaborate with internal teams and resources to ensure effective territory and account management.

Sales Execution

Drive sales cycles by ensuring accurate forecasting, managing pipelines effectively, and closing deals with new and existing customers.

Coordinate with internal teams to ensure customer needs are met and all commitments are fulfilled, contributing to long‑term strategic growth.

Document key customer interactions, including qualification, next steps, and value propositions using frameworks such as MEDDICC and COM.

Planning & Strategy

Develop a strategic plan to map out target accounts, identify priorities, and collaborate with cross‑functional teams to drive growth.

Use historical data, market insights, and competitive intelligence to inform sales strategies and forecasts accurately.

Basic Qualifications

8+ years of field sales experience, preferably in SaaS or software sales.

4+ years of experience managing existing accounts and expanding into new areas within those accounts.

Enterprise Account Management experience with $500 M+, Fortune 500 and Global 2000 companies.

Previous experience in a multi‑product selling environment.

Ability to travel approximately 30 %.

Preferred Qualifications

Proven success in acquiring new business while growing existing accounts.

Strong time management, deal management, and analytical skills.

Consistent track record of exceeding sales targets in both acquisition and account expansion.

Experience with MEDDIC, SPIN, Challenger Sales, and similar sales methodologies.

Compensation

The base salary range for this position is $130,000 - $160,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Your Package May Include

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonic Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company‑wide hack weeks

Mental wellness programs

Eligibility may vary by role, region, and tenure

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the following regions :

Location Restrictions

Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which varies by role.

Equal Employment Opportunity

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E‑Verify employment verification program.

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Last updated: 5 days ago • Promoted