Customer Service RepresentativeUS Tech Solutions • Englewood Cliffs, NJ, US
Customer Service Representative
US Tech Solutions • Englewood Cliffs, NJ, US
30+ days ago
Job type
- Full-time
Job descriptionCollege degree preferred but not required. Preferred 1+ year experience in customer service Proficient with Microsoft Office (Excel, Word, Outlook) - will be reporting on regular basis up to leadership level Working closely with Legal team for AG responses / Small claim Claim root cause analysis and register in GCIC and REVO system Excellent organization skills; able to prioritize tasks independently w / minimal supervision; has great follow up skills Proficient with Microsoft Office (Excel, Word, Outlook) Escalations Claims
Job Description
Duration : 6 Months+
Roles & Responsibilities
- Manage all Legal consumer complaints providing support to legal team
- Coordinate Small Claims Complaints to ensure that they are assigned to dedicated agent, follow up on, and resolved
- If not resolved, schedule an RSM / FSM to attend Small Claims to defend on client’s behalf or inform Legal if outside counsel is needed.
- Support Legal Department with composing AG responses to consumer issues.
- Support Legal Department with gathering information of consumer history for filed class actions, legal demand letters or other relevant legal matters.
- Keep track of legal cases in the excel
Qualifications & Experience
Skills
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details :
Name : P Praveen Chary
Email : praveenc@ustechsolutions.com
Internal Id : 25-48641
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Customer Service Representative • Englewood Cliffs, NJ, US
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