Account Manager, Prepaid Service Delivery

Account Manager, Prepaid Service Delivery

Account Management

Full-time

Date : Job Number : REF006484W Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.

Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.

The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.

As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.

We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together , let's transform the way the world pays.

Job Description and Responsibilities

Client Services (CS) provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services.

In addition to supporting client implementation of Visa products and services globally, CS is also responsible for a host of critical services that support the broader Visa organization and clients, including : Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

Across time zones and borders, we provide clients with a comprehensive set of services. We are trusted partners to Visas clients, providing expertise to support and successfully grow their business.

The Account Manager Prepaid Service Delivery, is an individual contributor role responsible for client satisfaction, process efficiencies, organic growth of the business, and complex business and technical issue resolution.

• The Account Manager works independently with guidance only in the most complex situations. The Account Manager possesses the background, knowledge and skillset to work alongside other team members to protect and grow Visa DPS largest strategic client relationships through the proactive management of : day to day operations;
• rapid and accurate communications; internal and external relationship building; opportunities to drive process efficiencies;

and, an overall understanding of the business including revenue, profit, and costs for the client and Visa DPS.

Note : This is not a sales or business development position; it is an operations based, client-facing role.

Essential Functions

• Act as the functional expert for client's processing and operational business
• Represent the voice of the client to the business and voice of the business to the client by understanding and representing the needs of all parties
• Understand complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally.
• Develop and manage short-term operational initiatives, special projects, and client-driven continuous improvement plans
• Possess or quickly develop a thorough understanding of payment processing and related services (including authorization, clearing & settlement, back office processes)
• Demonstrate functional mastery, troubleshooting / critical thinking for a wide range of payments related technical and business solutions including but not limited to : end to end Payment processing;

Web Services; Web based Administrative systems; EMV; Tokenization; Risk tools; Invoicing / Billing; Reporting and Analytics

Identify, analyze and solution processing related issues and related customer impacts; communicate ongoing situation status;

assess and report on SLA performance and develop improvement plans. These activities include 24x7 On Call rotation and support for quarterly Maintenance Releases which could include overnight and / or weekend support

• Proactively identify processing efficiencies and opportunities to ensure that client(s) and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance
• Provide insight and input where applicable within cross functional Visa organizations for new or changing products and services which may impact client(s)
• Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services
• The position starts at $75,400 - $96,100 Base pay may vary depending on job-related knowledge, skills, and experience. In addition, this position is eligible for bonus and equity.*

Qualifications

Basic Qualifications

2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.

g. Masters, MBA, JD, MD)

• 5+ years of experience in a customer or client support role. Preference for experience in software, financial, or information services industries
• Proven ability to work independently within a cross-functional team environment while demonstrating organizational, conceptual, and logical problem solving
• Strong customer advocacy with proven ability to establish productive working relationships with staff and management at all levels
• Ability to manage competing priorities as well as customer and internal resource expectations
• Works with a high level of independence, exhibiting strong judgement. Successful at partnering within a cross-functional team environment
• Strong technical aptitude with the ability to absorb technical information and apply to business solutions
• Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs, including technical and consultative solutions
• Excellent verbal, written, presentation and interpersonal skills
• Proficiency with Microsoft Office products

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.

S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position

Work Hours : Varies upon the needs of the department

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with E