Customer Experience Manager

Customer Experience Manager

Userpilot is a leading product engagement and analytics software used by 1,000+ companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.

Userpilot, a leading B2B SaaS Product Growth Platform, is seeking an experienced Customer Experience Manager to join their growing team. You will be the voice of our customers and the main driver of change. You'll be working closely with customers and interacting with them daily.

Key Responsibilities :

• Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations.
• Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot's toolset to achieve desirable outcomes.
• Answer customer inquiries using your deep product knowledge. Explain behaviors clearly and recommend best practices.
• Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution.
• Contribute to documentation and offer suggestions for process improvements.

Required Skills & Experience :

Bonus Points :

Benefits :