Contact Center Specialist

E-Contact Center Specialist

The E-Contact Center Specialist fields all phone calls coming in to determine the customer need properly and efficiently provide resolution. The agent will always present a warm, inviting tone and always treat customers with the highest level of respect.

Responsibilities :

• Provides the Liberty Bank standard of excellence in customer service to both external and internal callers.
• Cross-sells additional Bank products based on the customer needs.
• Performs multiple tasks / navigate computer systems to service the customer's account and adhere to any questions / issue that transpired.
• Assists customer with day-to-day activity, including updating customer's account information, account closures, statement reproduction, reissue copies of 1098 / 1099, stop payments, statement conversion, electronic banking pin setup, transfers, balance inquiry, check order, loan payment assistance, mobile deposit limit increase, and debit assistance.
• Provide Retail and Business Online Banking support including login setup and registration issues, bill pay, Bank to Bank transfers, POP money, MobiMoney, and online statement registrations and cancellations.
• Assists customers with downloading the online banking mobile app on all compatible mobile devices, while making sure all functions and features are operable.
• Promotes alternative products and services through cross-selling to meet required sales goal.
• Providing quality control by auditing new monthly accounts and debit card closure.

Requirements :

Benefits :

Liberty Bank and Trust, America's first billion-dollar Black-owned bank, has proudly served communities across 11 states for over 50 years. We are building a team of mission-driven individuals committed to empowering people, businesses, and communities to thrive. By providing access to financial tools and services, we help individuals achieve goals such as homeownership, business growth, and financial education. Whether it's a community, a burgeoning business, or untapped talent, we believe in the possibility of economic freedom. To find out more about our financial solutions and our community impact, visit us at www.libertybank.net.

If you're looking for a company where your ideas matter, your growth is supported, and your impact is acknowledged, Liberty Bank is the place for you. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.