Customer Success Specialist

Customer Success Specialist

A Customer Success Specialist is responsible for leveraging scale techniques to manage large volumes of customer contracts along with value driven conversations through the customer lifecycle for higher value customers in their territories. This position is responsible for ultimately supporting, managing, and closing renewal transactions. They collaborate within Revenue and Success, Marketing and Legal to maximize the renewal forecast while looking for additional opportunities for upselling additional revenue. The Customer Success Specialist works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account.

Who youre committed to being :

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating, you are self-aware, insightful, and proactive.
• You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
• You believe in continuous improvement and request frequent feedback from others.

What youll do :

Experience youll bring :

Requirements :

Why youll love working here :

About us :

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of todays tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.