Product Operations Lead Collections

About Us

Nu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE : NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page Product Operations Team

At Nubank many things are done from scratch. We understood that to offer the most transparent fair and intuitive financial products and services we had to take apart the building blocks of financial products completely and rebuild them with our customers at the center.

To continue to innovate for our customers we need magical people who can jump from business strategy to program management to risk assessment collections regulations and complex cross-team alignment seamlessly!

Thats why our Product Operations team was born! A quarter Program Manager a quarter Business Analyst a quarter Strategic Advisor and a quarter Magic Product Ops are the ultimate owners of Nubanks operations ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.

is an IC position (Individual contributor) and will work with the Collections team

Responsibilities will include :

• Operational Strategy : Design and execute strategies to support clients throughout their recovery process ensuring healthy levels of risk service and goal achievement by effectively influencing third parties.
• World Class Communication : Ensure clear communication within the team projects and overall strategies. Simplify complex regulatory information into practical guidelines for the team. Work with legal and external experts to establish and improve regulatory approaches. Act as the liaison between the Engineering and Regulatory teams converting regulatory needs into technical tasks.
• Scalability and Integration : Prepare operations for accelerated growth by integrating new products or processes in a controlled manner ensuring operational stability.
• Day to Day Product Operations : Align the global collections strategy with the local markets through project management ensuring efficiency scalability and coordination between global and local team.
• End to End Prioritization : Owning a roadmap from end to end evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
• PMO : Drive the day-to-day operations of the Engineering team whenever required (Scrum Master / Product Owner) Also you would contribute to supporting the leadership on the overall governance of the areas enabling the work
• Reporting : Track and report critical business and SLA / SLO metrics from all the integrations established between teams across the company or with third parties.

Essential Skills and Experience :

Work Model for this Role

Benefits

Hybrid 2-3 times / week : Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1