System Integration Engineer

Overview

Must live in Raleigh, Durham, or Chapel Hill.

Our Client is a software solutions company headquartered in Calgary, Alberta, with offices in Edmonton, Alberta, the United States, South Africa, and Australia. Our focus is on solving device and data interoperability and management problems primarily for the power utility industry. We integrate cyber-security, operational technologies, and distributed system techniques together when developing solutions to these problems.

Responsibilities

• Achieve the expectations and goals of a 90-day onboarding plan set by the system integration team lead while familiarizing yourself with assigned customer projects.
• Adhere strictly to our client and customer cybersecurity policies and procedures to ensure compliance with government regulations.
• Coordinate and lead customer projects and meetings, ensuring effective communication and execution.
• Lead and execute system implementation workshops with customer departments, including project stakeholders, project management, IT, security, and engineering.
• Develop and execute system implementation plans.
• Track billable hours and work closely with the project management team to plan and bring projects to closure.
• Integrate, configure, and customize our client's products according to project requirements, both remotely and onsite.
• Create system test plans and lead customer acceptance test activities.
• Analyze complex engineering problems to identify and propose practical solutions for customers.
• Triage, gather evidence, reproduce, and determine the root cause of customer issues, identifying whether they are environmental, configuration, or software defects.
• Maintain detailed documentation of customer environments, project requirements, customer decisions, and results.
• Create and provide our client's product training to customers.
• Validate our client's software releases prior to customer installations to ensure they meet expectations.
• Work closely with the software team to clarify customer requirements, expectations, and use cases.
• Work closely with the sales team to understand client needs in relation to our client's products, tailor technical demonstrations, and participate in industry conferences to provide technical support and showcase our client's products.
• Support sales team with technical responses for request for proposal (RFP) bids.
• Capable of traveling independently to support industry conferences and project activities.
• Adapt deployment documents and activities to improve standardization and quality of project execution.
• Offer advice, guidance, and support to team members whenever possible.
• Foster a work environment that promotes productivity, innovation, and fairness.
• Work independently on tasks without direct supervision.
• Provide regular updates during the work week to the project team and / or your manager.
• Attend mandatory team standups held and participate in required project meetings.

Qualifications

Pay and Benefits

The pay range for this position is $90,000.00 - $120,000.00 / yr.

Workplace Type

This is a fully remote position.

EEO Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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