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Director of Facilities & Warehouse Operations

Director of Facilities & Warehouse Operations

GifthealthColumbus, OH, US
1 day ago
Job type
  • Full-time
Job description

Director Of Facilities & Warehouse Operations

The Director Of Facilities & Warehouse Operations is responsible for leading all aspects of facility operations, supply chain management, cold chain logistics, security, and safety compliance across Gifthealth's pharmacy and warehouse network. This position ensures the seamless, compliant, and efficient movement of temperature-sensitive medications and materials while maintaining the highest standards of safety, quality, and regulatory compliance. The Director drives continuous improvement across operations to support Gifthealth's growth, operational excellence, and commitment to patient care.

Key Responsibilities

Facilities Management

  • Oversee all facility operations, maintenance, and space planning across pharmacy and distribution sites.
  • Manage build-outs, expansions, and modifications of pharmacy and warehouse facilities, ensuring environmental and regulatory compliance.
  • Lead preventive maintenance programs for HVAC, refrigeration, and other critical systems supporting pharmacy operations and cold storage.
  • Ensure all facilities meet federal, state, and local regulatory requirements, including Board Of Pharmacy, DEA, and OSHA standards.

Supply Chain & Logistics

  • Develop and execute an integrated supply chain strategy to optimize procurement, inventory management, distribution, and vendor relationships.
  • Oversee sourcing of medications, cold chain packaging, and ancillary supplies to ensure uninterrupted fulfillment of patient orders.
  • Implement supply chain analytics and KPIs to monitor performance, reduce waste, and control costs.
  • Collaborate with pharmacy leadership to forecast inventory and resource needs aligned with prescription volume and business growth.
  • Ensure compliance with DSCSA, FDA, and state-specific distribution regulations.

    • Cold Chain Management

  • Lead all aspects of cold chain operations, ensuring temperature integrity from receipt through dispensing and delivery.
  • Partner with a quality and compliance team along with packaging and logistics vendors to continuously improve thermal protection, reduce returns, and optimize costs.
  • Oversee cold storage capacity, equipment calibration, temperature monitoring systems, and alarm response protocols.
  • Work with investigation specialists to determine root-cause investigations for temperature excursions and develop corrective and preventive action (CAPA) plans.
  • Maintain documentation and training to ensure compliance with USP, FDA, and manufacturer cold chain standards.

    • Safety & Compliance

  • Direct all safety programs and initiatives, ensuring compliance with OSHA, DEA, and Board Of Pharmacy regulations.
  • Develop and lead emergency preparedness, hazardous material handling if necessary, and facility safety training programs.
  • Oversee audits, inspections, and corrective actions to maintain regulatory compliance.
  • Coordinate with HR and Compliance to ensure all staff receive required annual safety and FWA / HIPAA training.
  • Monitor EHS metrics and maintain accurate records for inspections and reporting.

    • Security Management

  • Develop, implement, and oversee comprehensive facility security programs to safeguard people, property, and products.
  • Oversee physical security systems including key card access, video surveillance, alarm systems, and visitor management.
  • Coordinate with local law enforcement and security vendors to ensure rapid response and incident resolution.
  • Oversee investigations of security breaches, thefts, or unauthorized access and implement corrective measures.
  • Oversee all controlled substances are secured and managed in compliance with DEA regulations.
  • Lead annual reviews of security policies and perform regular drills to validate preparedness and response protocols.

    • Leadership & Collaboration

  • Lead and mentor teams across facilities, safety, logistics, and supply chain functions.
  • Partner with Operations, Quality, Compliance, and Engineering teams to align infrastructure with workflow needs and business objectives.
  • Manage department budgets, capital projects, and vendor contracts.
  • Champion a culture of safety, accountability, and continuous improvement.

    • Qualifications

  • Bachelor's degree in Supply Chain Management, Operations, Engineering, Facilities Management, or related field (Master's preferred).
  • 10+ years of progressive experience in facilities, supply chain, or logistics management, with 5+ years in cold chain operations within a pharmaceutical, biotech, or healthcare environment.
  • Strong understanding of temperature-controlled logistics, packaging validation, and regulatory standards (USP, DSCSA, FDA, DEA).
  • Proven experience managing multi-site facilities and large-scale operational projects.
  • Demonstrated ability to implement process improvements and cost-saving initiatives.
  • Excellent leadership, analytical, and communication skills.
  • Ability to thrive in a high-growth, fast-paced environment.

    • Key Competencies

  • Cold Chain & Logistics Expertise
  • Strategic Supply Chain Management
  • Safety & Compliance Leadership
  • Facilities & Infrastructure Management
  • Vendor & Contract Management
  • Continuous Improvement
  • Cross-Functional Collaboration
  • Security & Risk Management

    • Essential Functions Of The Job

  • Must be able to oversee and manage daily operations across multiple facilities, warehouses, and pharmacy environments, ensuring optimal staffing, workflow balance, and operational efficiency.
  • Must be able to monitor live operational activity, including fulfillment, shipping, temperature monitoring, and security systems, and provide real-time feedback to ensure quality, safety, and compliance.
  • Must be able to conduct daily check-ins and coaching sessions with onsite and remote teams, providing clear direction, performance feedback, and development opportunities.
  • Must be able to use facility management, security monitoring, and supply chain dashboards to track performance and drive data-informed decisions.
  • Must be able to work a standard 8-hour workday, with flexibility to respond to facility, safety, or security issues as they arise, including after hours or weekends during urgent operational needs.
  • Must be able to travel between company sites or vendor locations as needed to oversee facility operations, conduct inspections, and meet with external partners.
  • Must be able to maintain accurate documentation and ensure all operational, regulatory, security, and quality standards are consistently met across all sites.
  • Must be able to communicate effectively across departments and with executive leadership, ensuring transparency, accountability, and alignment on operational and security goals.
  • Must be able to meet leadership, compliance, safety, and security performance metrics consistent with organizational standards.

    • Employment Classification

    Status : Full Time FLSA : Exempt

    Equal Employment Opportunity (EEO) Statement

    Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

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