Talent.com
Manager, Eligibility

Manager, Eligibility

SavistaChicago, IL, US
13 days ago
Job type
  • Full-time
Job description

Manager, Eligibility

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Manager, Eligibility is responsible for oversight and leadership of the Eligibility team, ensuring smooth operations and exceptional service delivery to our client(s). This position is responsible for team management, overseeing daily workflows, monitoring performance, and providing feedback to drive improvement. You will collaborate with senior leadership to develop and execute strategies to enhance patient eligibility processes, acting as an escalation point for complex cases. Regular travel to support colleagues at multiple facilities and build strong relationships with hospital leadership and external stakeholders will be required. Successful candidates will have a strong background in leadership and eligibility healthcare operations, with excellent problem-solving skills, the ability to coach and develop colleagues, and a strong commitment to delivering exceptional service to our client across multiple facilities.

Work Schedule and Location :

Work Hours : Full time, salaried position. Flexibility required to meet business needs.

Primary Hospital Locations : This position is hybrid with a combination of remote work and regular on-site visits to facilities, ensuring operational alignment and team support. The Manager holds overall accountability for all hospital locations listed below. Day-to-day responsibilities are divided between the Manager and a Supervisor who reports to this role, with the Manager providing additional on-site support to the Supervisor's facilities as needed.

Manager's focus : Direct leadership of colleagues at the following facilities :

  • St. Joseph Medical Center 333 Madison St., Joliet, IL. 60435
  • St. Joseph Hospital 77 N Airlite St., Elgin, IL. 60123
  • Mercy Medical Center 1325 N Highland Ave., Aurora, IL. 60506
  • St. Mary's Hospital 500 W Court St., Kankakee, IL. 60901
  • Garden City Hospital 6245 Inkster Rd., Garden City, MI. 48135
  • Lake Huron Medical Center 2601 Electric Ave., Port Huron, MI. 48060

Supervisor's focus : Direct leadership of colleagues at the following facilities (reports to the Manager) :

  • St. Francis Hospital 355 Ridge Ave., Evanston, IL. 60202
  • Holy Family Medical Center 100 N River Rd., Des Plains, IL. 60016
  • Resurrection Medical Center 7435 W. Talcott Ave., Chicago, IL. 60631
  • St. Mary Hospital 2233 W Division St., Chicago, IL. 60622
  • St. Elizabeth Medical Center 1431 N. Claremont Ave., Chicago, IL. 60622
  • Key Responsibilities :

  • Lead, manage, and develop a team of Eligibility Specialists, ensuring alignment with organizational goals and standards.
  • Oversee daily operations of the team, including workload distribution, optimization, and meeting service-level agreements with the Client.
  • Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
  • Partner with the Eligibility Specialist III to create and deliver training programs, ensuring colleagues are equipped with knowledge and skills to succeed in their roles.
  • Collaborate with senior leadership to develop and execute strategies for improving patient eligibility processes and outcomes.
  • Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
  • Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
  • Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
  • Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
  • Efficiently use multiple systems and databases to gather, track, and report on patient data.
  • Complete special projects, as assigned.
  • Qualifications & Competencies :

    Required :

  • Bachelors Degree in healthcare administration, business, other related field or equivalent experience.
  • Proficiency in English and Spanish
  • At least 5 years of experience in healthcare eligibility, revenue cycle, or financial counseling roles, with at least 2 years in leadership or supervisory capacity.
  • Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
  • Excellent problem-solving skills, with ability to de-escalate and / or resolve complex patient or operational issues.
  • Flexibility to provide support to multiple hospital locations within assigned market, as based on operational needs.
  • Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
  • Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
  • Capability to work in a fast-paced environment with changing priorities and patient needs.
  • Demonstrate genuine care for patients' needs and concerns, building trust and rapport.
  • Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
  • Ensure all documentation is accurate, complete, and submitted on time.
  • Reliable transportation, a valid driver's license, and ability to travel within assigned service area.
  • Travel : Regular travel to facilities within assigned market region is required. Travel percentage is estimated at 20-30%.
  • Preferred :

  • Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
  • Knowledge of medical terminology and healthcare accounts receivable processes.
  • Note : Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,000 to $80,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

    SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

    Create a job alert for this search

    Manager Manager • Chicago, IL, US

    Related jobs
    • Promoted
    Case Manager - B2OF

    Case Manager - B2OF

    NEW LIFE CENTERS OF CHICAGOLAND NFPChicago, IL, US
    Full-time +1
    The Case Manager position is full-time, 40 hours per week (non-exempt, benefits eligible) and will take place at all our NLC locations. The Case Manager will be dedicated to reengaging youth who hav...Show moreLast updated: 2 days ago
    • Promoted
    CSI Case Manager

    CSI Case Manager

    Community Counseling Centers of Chicago IncChicago, IL, US
    Full-time
    Case Manager on the Community Support Individual Team (CSI) will coordinate and provide comprehensive recovery and rehabilitation services to consumers participating in CSI program.Interventions in...Show moreLast updated: 2 days ago
    • Promoted
    Case Manager / Education Coordinator, MHP

    Case Manager / Education Coordinator, MHP

    ASO - ADA S. MCKINLEY COMM SRVCS, INC.Chicago, IL, US
    Full-time +1
    Case Manager / Education Coordinator, MHP.McKinley Behavioral Health & Clinical Services (BHCS) Program is seeking a mission-driven Case Manager – Education Coordinator to bridge behaviora...Show moreLast updated: 30+ days ago
    • Promoted
    Territory Manager, Peripheral Intervention Oncology - Chicago North, IL

    Territory Manager, Peripheral Intervention Oncology - Chicago North, IL

    Becton Dickinson & CompanyChicago, IL, United States
    Full-time
    To represent BD Peripheral Intervention in a specific geographical area assigned by the company, and take necessary action to attain sales objectives. BD is one of the largest global medical technol...Show moreLast updated: 3 days ago
    • Promoted
    Pathway of Hope Case Manager

    Pathway of Hope Case Manager

    The Salvation Army USA Central TerritoryJoliet, IL, United States
    Full-time
    NORTH & CENTRAL ILLINOIS DIVISION.The Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Joliet Corps. The Case Manager works under the gui...Show moreLast updated: 3 days ago
    • Promoted
    Travel Nurse RN - Case Manager, Utilization Review

    Travel Nurse RN - Case Manager, Utilization Review

    GQR HealthcareLake Forest, IL, US
    Full-time
    GQR Healthcare is seeking a travel nurse RN Case Manager, Utilization Review for a travel nursing job in Lake Forest, Illinois. Job Description & Requirements.GQR Uniti Med is representing a wel...Show moreLast updated: 1 day ago
    • Promoted
    Development Manager

    Development Manager

    ISSARosemont, IL, United States
    Full-time
    Cleaning for a Reason is a nonprofit organization providing free home cleaning to cancer patients throughout the United States and Canada. This role is ideal for a strategic, relationship-oriented p...Show moreLast updated: 30+ days ago
    • Promoted
    Case Manager - Resiliency

    Case Manager - Resiliency

    NEW LIFE CENTERS OF CHICAGOLAND NFPChicago, IL, US
    Full-time
    The Case-Manager position is full-time, 40 hours per week (non-exempt, benefits available) and will mainly take place at out Little Village location. The Case-Manager is part on a Resiliency team of...Show moreLast updated: 2 days ago
    HRDI-Case Manager

    HRDI-Case Manager

    Friend HealthChicago, IL, US
    Full-time
    Quick Apply
    POSITION SUMMARY Responsible for assessing appropriate levels of care based upon comprehensive criteria and identification of appropriate services both within HRDI and externally.POSITION RESPONSIB...Show moreLast updated: 30+ days ago
    Case Manager-Men's 180 Program at MorningStar Mission, Joliet Illinois

    Case Manager-Men's 180 Program at MorningStar Mission, Joliet Illinois

    MorningStar MissionJoliet, IL, US
    Full-time +1
    Quick Apply
    Make a change this year you can bring hope, healing, and help to those in need.We're hiring a Case Manager for our Men's Program at our Joliet location , and we're looking for hearts ready to serv...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Case Manager

    Lead Case Manager

    Carolina Therapeutic Services Community DevelopmenChicago, IL, US
    Full-time
    Coordinate delivery of early intervention programming; pathways to success services,.Supervise caseworkers and case managers. Support families in the community as needed, by way of intensive home-ba...Show moreLast updated: 30+ days ago
    • Promoted
    M&A Integration Manager

    M&A Integration Manager

    RobinhoodChicago, IL, United States
    Full-time
    Join us in building the future of finance.Our mission is to democratize finance for all.An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.The lar...Show moreLast updated: 3 days ago
    • Promoted
    Activity Program Enrichment Leader

    Activity Program Enrichment Leader

    Belmont Village Geneva RoadCarol Stream, IL
    Full-time
    Belmont Village Senior Living, you will promote socialization, growth, learning and development by conducting activities with Independent and Assisted Living residents. You will assist the departmen...Show moreLast updated: 15 days ago
    • Promoted
    Training Manager - Remote, USA

    Training Manager - Remote, USA

    CalyxoChicago, IL, US
    Remote
    Full-time
    The company was founded in 2016 to address the profound need for improved kidney stone treatment.Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resourc...Show moreLast updated: 7 days ago
    PRS Intervention Case Manager - Central Region - Bilingual

    PRS Intervention Case Manager - Central Region - Bilingual

    Global RefugeChicago, IL, USA
    Full-time
    Quick Apply
    If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!. Reporting to the PRS Intervention Supervisor, the.Global Refuge, forme...Show moreLast updated: 28 days ago
    • Promoted
    Case Manager

    Case Manager

    The Salvation Army USA Central TerritoryChicago, IL, United States
    Permanent
    NORTH AND CENTRAL ILLINOIS DIVISION.To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and in the community in ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Case Manager RN

    Travel Case Manager RN

    PRIDE HealthLake Forest, IL, US
    Full-time
    PRIDE Health is seeking a travel nurse RN Case Management for a travel nursing job in Lake Forest, Illinois.Job Description & Requirements. Pay package is based on 8 hour shifts and 40.Posted jo...Show moreLast updated: 23 hours ago
    • Promoted
    Travel Case Manager RN

    Travel Case Manager RN

    Planet HealthcareLake Forest, IL, US
    Full-time
    Planet Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Lake Forest, Illinois.Job Description & Requirements. Planet Healthcare Job ID #73019571.Pay package is...Show moreLast updated: 1 day ago
    NWSRA Leaders and Inclusion Aids

    NWSRA Leaders and Inclusion Aids

    Buffalo Grove Park DistrictBuffalo Grove, IL, US
    Full-time
    Quick Apply
    To apply, visit the NWSRA website directly by using this link : .Show moreLast updated: 30+ days ago
    Manager In Training (MIT)

    Manager In Training (MIT)

    Culver'sNorthbrook, IL, US
    Full-time
    Interested in becoming a Manager? Our Manager In Training Program may be the perfect fit for you!.The MIT Program is tailored for individuals interested in management who wish to gradually build th...Show moreLast updated: 30+ days ago