Senior ServiceNow Administrator

Overview

The Senior ServiceNow Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow platform to support the Exchange's operational and technical requirements. As the platform administrator, this individual ensures the seamless integration of ServiceNow with other systems, provides user support and training, and develops automation workflows to enhance efficiency. By overseeing upgrades, troubleshooting issues, and generating platform reports, the ServiceNow Administrator ensures stable, secure, and high-performing operations that align with project SLAs and goals.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Configure, administer, and maintain the ServiceNow platform to align with the Exchange's operational requirements and service delivery goals.
• Monitor platform performance and take proactive measures to ensure stability, security, and responsiveness.
• Develop custom workflows, forms, scripts, and automation processes to meet project-specific needs and improve operational efficiency.
• Resolve platform-related technical issues by troubleshooting and collaborating with technical teams as needed.
• Manage ServiceNow user profiles, roles, and permissions to ensure secure and compliant access control.
• Oversee platform updates, patches, and upgrades, coordinating with stakeholders to minimize operational disruption.
• Provide training and ongoing support to teams and end users on the effective use of ServiceNow for their roles.
• Integrate ServiceNow with third-party systems (e.g., CRM, telephony solutions, APIs), ensuring seamless data workflows and interoperability.
• Develop reports and dashboards within ServiceNow to monitor operational metrics, SLA adherence, and ticketing trends.
• Ensure compliance with Exchange data security policies and federal / state regulations when managing platform configurations and data workflows.
• Act as a subject matter expert for ServiceNow, providing guidance on best practices, new features, and opportunities for improvement.
• Other duties as assigned.

Qualifications

Minimum Skills

Desired Qualifications

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $35,000.00 - USD $77,000.00 / Yr.

Location

US-

ID

103630

Category

Information Technology

Position Type

Full-Time Salary Exempt

Remote

Yes

Clearance Required

None

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