Wine Tasting and Guest Experience Manager

Job Description

Job Description

Job Statement

Rosenblum Cellars, located on the beautiful waterfront at Jack London Square in Oakland, California, is a fun, energetic “family” sharing wonderful wines with new and long-time customers alike. Founded nearly 40 years ago by Kent Rosenblum, known as the “King of Zinfandel,” Rosenblum Cellars is an iconic winery with a loyal following. The Wine Tasting & Guest Experience Manager is a senior leader responsible for creating, implementing, and sustaining an elevated hospitality program that reflects Rosenblum’s heritage, brand, and premium wine portfolio. This position oversees all aspects of tasting room operations, guest experience strategy, and on-site events — ensuring that every visitor leaves delighted and eager to return. The role combines operational oversight with strategic planning, P&L responsibility, and leadership in staff development, while aligning hospitality with broader marketing goals.

Essential Duties & Responsibilities

Business & Staff Leadership

• Manage the entire tasting room and hospitality team to ensure a profitable, growing business.
• Recruit, interview, hire, and train new employees.
• Forecast staffing needs, create weekly schedules, and ensure coverage for peak times.
• Develop and implement a formal trainer role and training program.
• Counsel and coach employees to maintain high performance standards.
• Address and resolve staffing concerns promptly.

Guest Experience & Service Standards

Operational Excellence

Strategic & Financial Management

Job Requirements

Knowledge, Skills & Abilities

Education & Experience

PHYSICAL REQUIREMENTS :

WORK ENVIRONMENT :

PERSONAL PROTECTIVE EQUIPMENT REQUIRED :