Member Support Specialist

Member Support Specialist

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Edison Health Solutions (EHS) is seeking a Member Support Specialist to join our Tulsa office. In this role, you'll provide outstanding customer service to members and providers by assisting with questions about health benefits, FSA accounts, eligibility, and claim statuses.

We're looking for someone who is empathetic, detail-oriented, and passionate about helping others. If you enjoy problem-solving, working in a collaborative environment, and making a difference in healthcare, this could be the role for you.

What You'll Do :

Respond to member and provider inquiries via phone and email

Help members understand benefits, FSA accounts, and claim information

Provide accurate, timely, and professional support

Document interactions and ensure compliance with HIPAA

Collaborate with internal teams to resolve issues

What We're Looking For :

Prior customer service experience (healthcare or benefits a plus)

Strong communication and interpersonal skills

Ability to multitask with attention to detail

Team-oriented with strong problem-solving skills

Proficiency with computers and Microsoft Office

Why Join EHS?

At Edison Health Solutions, you'll be part of a collaborative, mission-driven team working to improve healthcare. We offer a supportive environment where your contributions directly impact client and member experiences.

Compensation details : 24-25.5

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