IT Field Technician

IT Field Technician - Wendy's | HAZA Foods

Who We Are

Families come in all shapes and sizes, and the Wendy's family is no exception! At Wendy's, powered by HAZA Foods, we believe in creating a welcoming and supportive environment where leaders thrive, teams grow, and guests feel at home. As one of the largest Wendy's franchise operators in the U.S., we are committed to quality, opportunity, and success-both in our restaurants and for our people.

What You'll Do

As an IT Field Technician, you will provide critical onsite support for our office and restaurant teams across multiple QSR (Quick Service Restaurant) locations. Your role will involve troubleshooting and resolving software, hardware, and networking issues, along with supporting Point-of-Sale (POS) systems. You'll ensure uptime and system performance while delivering outstanding customer service.

Key Responsibilities

Provide technical support for software, hardware, and network-related issues at various restaurant and office locations

Troubleshoot and resolve POS system issues (experience with Aloha POS preferred)

Maintain and repair restaurant IT infrastructure including terminals, printers, routers, switches, etc.

Deliver outstanding customer service to restaurant-level staff and leadership

Collaborate with internal IT teams to escalate and resolve complex issues

Maintain documentation for site visits, incidents, and resolutions

Support end-users remotely when needed

What We're Looking For

Minimum 2 years of experience in technical or field support roles

Strong troubleshooting and customer service skills

Restaurant industry experience or hands-on user-level POS familiarity required

Familiarity with Aloha POS is highly preferred

Proficient with Microsoft Office and general IT tools

Working knowledge of networking topologies, hardware setup, and operating systems

Ability to work independently in a fast-paced, multi-location environment

Additional Requirements

Strong organizational and time management skills

Reliable transportation and a valid driver's license

Must be available for travel approximately 80% of the time, primarily in the Houston and surrounding areas, with periodic travel to Louisiana, Minnesota, Ohio, and New York

This position requires flexibility, including availability across weekdays, weekends, and holidays as needed

Ability to work various shifts, including weekends and holidays, on-call as needed

Must pass a background check in accordance with local laws

What You'll Get in Return

Competitive salary & performance-based bonuses

Comprehensive benefits package (medical, dental, vision, & more)

Paid time off & company holidays

Ongoing leadership training & development opportunities

Career growth within one of the largest Wendy's franchise groups

Laptop and cell phone reimbursement

The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results. HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

IF Applicable Pay Transparency Range :