Storage Administrator

Job Description

Job Description

Job Summary

To use gained experience to increase storage revenue for the Wetzel and Sons operation. To better

assist the local client managers with general questions, availability of areas and sell rates. This

should be achieved by working with sales and warehouse receiving to attempt to better control

recording size details on receipt and aiming to include on WASP. Additionally, periodic inventory

checks in all warehouse storage areas should be conducted to better assess existing and incoming

storage and to verify accuracy of inventories when asked. Inventory checking and storage audit

should be priority.

Knowledge, Skills and Experience

• Bachelor’s degree
• Thorough knowledge of the industry
• Ability to work well under pressure, to cost and time constraints
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds
• Efficiently coordinate storage accounts with other departments
• Excellent problem- solving, able to use intuition to resolve any issues and complaints from the client.
• Highly organized and detail oriented, with the ability to keep multiple projects and client engagements active at once
• Ability to thrive in a fast paced, multifaceted work environment
• Proficient in Microsoft Office and internal computer systems – Moveware / WASP (training will be provided)
• Excellent email etiquette and a good telephone manner that is polite and courteous at all times
• Demonstrates good communication skills both written and spoken
• Has excellent time management and organizational skills – able to multi-task as required
• Team player, able to work with all levels of staff in a dynamic environment
• Comfortable in a result-driven workplace
• Perform periodic inventory checks on loose racking locations to ensue all goods captured
• Perform periodic inventory checks on private client vaults and other areas for accuracy with internal system
• Coordinate with Warehouse Management team and engage in weekly operations meeting relating to client storage and general day to day tasks with scope of position
• Manage the whole client experience relating to storage including collections, property movement etc. and ensuring client satisfaction and expectations are exceeded
• Work with warehouse and assisting staff to allocate storage space for entering property
• Report any discrepancies, damage, and / or missing items to Warehouse Manager, Operations Manager or Account Manager when necessary
• Ensure that all space with storage areas are being utilized and properly billed in both WASP and Moveware
• Work with staff to prepare storage accounts for viewing for the client when and where required
• Manage and establish rental costs for entering property
• Monitor and document released property from online database
• Ensure all rental properties are properly released and final charges are accurately calculated
• Notify of outstanding storage charges prior to property releases
• Ensure all storage aspects of Wetzel’s client requirements are adhered to, particular to service specifications
• Ability to manage small and large projects from quote stage to billing completion when asked
• Maintain files in accordance with the company protocols and procedures
• Ensure that all accounts are maintained to the highest level, running the storage department as a cost efficiently as able without damaging customer satisfaction
• Use all resources available to ensure the highest customer satisfaction
• Adhere to local regulations and legislation
• Forward planning of all operational requirements to ensure all needed invoicing / billing is completed
• Liaising with the operational departments regarding collections, deliveries and packing requirements ensuring the client’s expectations are met
• Ensuring the department calls are handled in a prompt and professional manner
• Assisting your line manager, General Manager and Director when required
• Ensure ahigh degree of detail and focus on every job
• Ensure compliance with all HR policies and procedures, and all other company policies and procedures in place
• Adhere to all Health & Safety policies and procedures
• To always act in the best interest of Cadogan Tate, its customers and its employees
• Prepare and distribute monthly Storage Utilization Reports to Management (Detailing available spaces, occupancy rate, and projected capacity. (Reports sent to General Manager and Operations Manager)
• Generate monthly Storage Billing Reports ensuring all client accounts are accurately charged and up to date. (Reports sent to Finance Controller)
• Communicate weekly with Warehouse Manager and Operations Manager on inbound and outbound shipments. (Pipeline report)
• Assist other department as need per Manager request

Operating Dimension / Decision Making Authority

All decisions to be reviewed by the manager initially. Once a level of operating authority has been

reached decision making authority level will be reviewed and agreed.

Other Information (Relevant to understanding the job)